WMS Analyst I, 2nd Shift (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a high-energy, customer-focused WMS Analyst I, 2nd Shift to join our WMS team at our Garland, Utah, distribution center (DC). In this role, you will provide primary on-site support to management and users for key DC applications and technologies. The position also serves as the subject matter expert and technical lead for HighJump WMS configurations, troubleshooting and enhancements. Applicants should have a solid understanding of warehouse operations, inventory control, order fulfillment and shipping processes. The ideal candidate will also have a demonstrated ability to work independently and effectively organize and prioritize workload within a fast-paced, customer-focused environment. 

A day on the job looks like this: 

• Providing primary on-site support for key DC applications and technologies, including but not limited to WMS and WCS systems 
• Serving as the subject matter expert and technical lead for HighJump WMS configurations, troubleshooting and enhancements 
• Collaborating with warehouse operations to identify process improvements and translate them into WMS requirements 
• Designing, building and supporting reports, dashboards and queries using SQL to enable performance monitoring and issue analysis 
• Troubleshooting WMS issues by analyzing logs, database records and process workflows 
• Partnering with IT and external vendors on WMS upgrades, patches, testing and new feature deployments 
• Developing and maintaining WMS user documentation, training materials and SOPs 
• Providing day-to-day support for warehouse systems, including user access, configurations and system performance 
• Monitoring and resolving data discrepancies between WMS and other platforms (e.g., ERP, inventory management) 
• Leading or supporting warehouse technology initiatives (RF devices, automation, label printing, etc.) 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• 1–3 years of experience working with WMS platforms in a technical or analyst capacity 
• Strong working knowledge of SQL (T-SQL, PostgreSQL or equivalent) for reporting and analysis 
• Solid understanding of warehouse operations, inventory control, order fulfillment and shipping processes 
• Ability to interpret and manipulate data sets to solve business problems and identify root causes 
• Experience troubleshooting and resolving WMS functional or technical issues (preferred) 
• Experience with HighJump/Körber/Infios WMS, including configuration, rule setup and workflow design (preferred) 
• Exposure to scripting or development in HighJump’s Advantage Architect or WebWise frameworks (preferred) 
• Experience with WMS-ERP integrations (e.g., SAP, Oracle, NetSuite) (preferred) 
• Familiarity with RF scanner technology, label printing systems (Zebra, Bartender) and barcode standards (preferred) 
• Strong communication and collaboration skills with both technical and operational teams 
• Highly motivated self-starter with strong verbal and written communication skills 
• Demonstrated ability to work independently and effectively organize and prioritize workload within a fast-paced, customer-focused environment 
• Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible 
• Paid leave for new parents to support work/life balance and family bonding 
• Excellent medical/dental and vision coverage—EPO, PPO and HSA 
• 401(k) retirement plan with company contribution (because you will retire someday) 
• Flexible benefits—choose what you like, ignore the rest 
• Generous employee discount 
• Casual dress…and we really mean it 

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. 

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.  
  
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers  
  
Equal Employment Opportunity Policy 
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. 

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.  

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. 

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1