People Support Generalist (Human Resources)

POSITION RESPONSIBILITIES

Employee Relations:
• Serve as the first point of contact for employee inquiries regarding workplace policies and practices.
• Conduct thorough investigations into employee complaints and recommend resolutions in compliance with company policies
and applicable laws.
• Coach and counsel supervisors and employees on conflict resolution, disciplinary action, and performance improvement.
• Partner with leadership to foster a positive work environment that aligns with company culture and values.
Recruitment and Onboarding:
• Partner with hiring managers to understand staffing needs and develop proactive recruiting strategies.
• Conduct comprehensive new hire orientation sessions and ensure a smooth onboarding experience for all new employees.

Performance Management:
• Assist managers with setting performance goals and expectations aligned with business objectives.
• Coordinate and track employee performance review process, including mid-year and annual evaluations.
• Provide guidance to supervisors on performance improvement plans (PIP’s) and monitor progress.
• Support the calibration of performance ratings to ensure consistency and fairness across departments.

HR Policies and Compliance:
• Ensure company policies and procedures are consistently applied and updated to reflect current laws and best practices.
• Advise management on employment compliance, including FMLA, FLSA, ADA, OSHA, EEO, and other regulatory requirements.
• Maintain confidential and accurate employee files and HRIS data in accordance with legal standards.
• Support audits by preparing necessary documentation and ensuring readiness for internal and external reviews.

Training and Development:
• Identify training needs by consulting with managers and employees and analyzing organizational goals.
• Coordinate or facilitate employee training programs, such as leadership development, safety training, and compliance
workshops.
• Track training attendance and completion and accurate records.
• Support career development initiatives by promoting available learning opportunities and programs.
Benefits Administration:
• Act as a liaison between employees and benefits providers for health insurance, life insurance, retirement plans, and other
programs.
• Assist employees with benefits enrolment, qualifying life events, claims issues, and other benefits-related questions.
• Coordinate open enrollment processes, including communication, system setup, and employee education.

HR Reporting and Analytics:
• Prepare regular reports on HR metrics such as headcount, turnover, time-to-fill, and training hours.
• Analyze HR data to identify trends, risks, and opportunities, and present findings to management.
• Maintain compliance with reporting requirements under state and federal regulations (e.g., EEO-1 reporting).

Employee Engagement:
• Support the planning and execution of employee engagement activities, such as recognition programs, appreciation events,
and surveys.
• Collect and analyze employee feedback to recommend improvements in engagement and retention strategies.
• Champion diversity initiatives across the workforce.
• Serve as a advocate for the employee experience, promoting two-way communication between staff and leadership.
Other duties as assigned

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION:
• Bachelor’s degree in Business, Human Resources Management, or a related field preferred.
• SHRM or HRCI certified preferred

EXPERIENCE:
• Proven experience as an HR Generalist or similar role required, and in a logistics, warehousing, or transportation
industry preferred.

KNOWLEDGE:
• Knowledge of HR best practices, employment laws, and regulations.
• Strong interpersonal skills

SKILLS and ABILITIES:
• Attendance - Ability to work required schedule and arrive at work on time and work alternative schedules to
accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional
manner with others. Ability to understand and follow verbal and written instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity,
religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, coworkers and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Empathetic – Ability to appreciate and be sensitive to the feeling of others.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific
knowledge/skill areas.
• Mathematics - Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic
equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution,
determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and
factor analysis.
• Language - Ability to read, analyze and interpret technical journals, financial reports and legal documents. Ability
to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business
community. Ability to effectively present information to top management.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to
handle multiple tasks/projects simultaneously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem. Ability to understand and interpret
financial information.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Organized – Ability to follow a systematic method of performing a task. Identifies and resolves problems in a
timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group
problem solving situations; uses reason even when dealing with emotional topics.
• Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths
and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy
to changing conditions.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making
decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her
own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.

REASONABLE ACCOMMODATION
Holman Logistics is committed to providing reasonable accommodations to qualified individuals with disabilities and
disabled veterans, where needed, to enable them to perform the essential functions of the job. If you require assistance
or accommodation due to a disability, please contact the People Support department to discuss your needs