Location: Marshfield, WI (Onsite or hybrid; candidates within driving distance preferred for regular in-office visits. Open to further discussion.)
Job Type: Full-Time
Salary: $60,000-$70,000 annually
Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

About Us:
At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

Job Summary:
At Nelson-Jameson, we measure success by the relationships we build—not by call center metrics. The Customer Relationship Specialist is a relationship-driven, customer-facing role focused on providing exceptional service to unassigned accounts, ensuring every customer receives the attention, accuracy, and care they deserve. You’ll handle a variety of responsibilities, from processing orders and managing quotes to resolving issues and supporting digital engagement. You’ll also play a meaningful role in our Customer Experience (CX) transformation, sharing your insights to help shape future processes and service models.

We’re looking for someone who thrives on building trust and delivering solutions, with hands-on CRM experience and a background in account management or sales support that enables them to anticipate and address customer needs before they become challenges. The right fit is resourceful, self-motivated, and adaptable—comfortable working across different service models, collaborating with multiple teams, and adjusting as our CX strategy evolves. A positive, energetic approach and passion for the customer experience are essential, along with the flexibility to embrace change in a fast-paced, growing environment.

Key Responsibilities:

Serve as the main contact for unassigned customer accounts, delivering proactive, relationship-focused support.
Process and manage customer orders, quotes, and bids with accuracy and efficiency.
Monitor backorders and provide timely updates or recommend alternatives.
Resolve customer issues (returns, shipping problems, damaged/shorted products, special requests) quickly and effectively.
Promote digital engagement by encouraging use of online ordering and account tools.
Collaborate with Sales, Product, Operations, Logistics, and Project Management teams to meet customer needs.
Contribute ideas and feedback to Customer Experience (CX) transformation projects.
Adapt to evolving processes and responsibilities as CX strategies develop.

Why Nelson-Jameson?
At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.

As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.

With Nelson-Jameson, you’ll receive:

Comprehensive Health Benefits with your choice of benefits to match your unique needs
401(k) with company match
Competitive Compensation: $60,000-$70,000 annually
Annual discretionary bonus
Paid time off at time of hire
Annual allowance for company-branded clothing
Annual Wellness Stipend & other wellness programs
Variety in your work — opportunity to support the general customer queue while also potentially managing assigned accounts for deeper relationship-building.
And much more!

Qualifications & Skills:

Required:
- High School degree or equivalent
- Minimum 5+ years of experience in a customer-facing support role (Customer Service, Account Management, Sales Support, etc.)
- Demonstrated ability to manage strategic customer accounts and coordinate across departments to solve complex issues.
- Strong knowledge of ERP and CRM systems
- Excellent written and verbal communication skills and business acumen
- Strong organizational skills and attention to detail.
- Ability to manage competing priorities in a fast-paced environment.
- A proactive mindset with a passion for creating a best-in-class customer experience.
- This role is onsite or hybrid preferred at our corporate headquarters in Marshfield, Wisconsin, with occasional travel to our corporate office or distribution centers—especially during the first 90 days for training and onboarding.
Preferred:
- Post-secondary degree.
- General office, telephone customer service, or similar experience.
- Hands-on CRM experience to manage customer data, track activity, and enhance service delivery.
- Previous account management and sales support experience—critical for proactively identifying potential risks or issues to a customer before they escalate.
- Experience in distribution, the food industry, or related industries.

How to Apply:
If you’re ready to build meaningful customer relationships and shape exceptional service experiences with a company that values hard work, trust, and collaboration, apply now career site!

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.