TITLE:

Agent III

LAST UPDATED:

January 26, 2022

DIVISION:

Surveillance

DEPARTMENT:

Surveillance

REPORTS TO:

Supervisor

FLSA STATUS:

Non-Exempt

COMP LEVEL:

9

 

 

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Summary: Coordinates and performs a variety of functions in relation to the monitoring and investigation of gaming activities and casino operations.

 

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

 

Essential Job Functions:

• Assists in ensuring the proper protection and security of the Casino’s assets.
• Observes all areas of the Casino for compliance with Company policies and procedures, minimum internal controls, and gaming regulations.
• Routinely scans the Casino property for any suspicious or illegal activity.
• Performs random monitoring of all Casino departments and areas.
• Monitors, detects, and records cheating, theft, embezzlement, and other forms of illegal activity by guests and/or employees taking place on Casino property.
• Observes money handling functions, transfers of funds and sensitive/controlled items within the gaming facility.
• Conducts a variety of investigations in relation to unresolved cash handling, gaming operations, and/or other activities.
• Participates in and performs clandestine surveillance and monitoring activities as required.
• Utilizes and maintains various types of surveillance equipment.
• Prepares and maintains a variety of surveillance records and reports.
• Notifies appropriate departmental supervisors and outside law enforcement agencies of the detection of illegal activity.
• May assume the responsibilities of the Surveillance Supervisor in his/her absence.

 

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.
• Follows all Corporate and departmental safety policies and procedures.

 

Required Knowledge of:

• Principles and practices of surveillance to include card counting/advantage play.
• Surveillance equipment and technology.
• Casino operations, policies, and procedures.
• Regulations governing gaming operations and surveillance activities.
• Surveillance reports, records, and documentation.

 

Required Skill in:

• Coordinating and performing a variety of surveillance functions.
• Assisting in ensuring the appropriate protection and security of the Casino’s assets.
• Utilizing and maintaining various types of surveillance equipment.
• Accurately preparing and maintaining surveillance reports and documentation.
• Establishing and maintaining effective working relationships with others.

 

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and two (2) years casino surveillance experience, or equivalent combination of education, training and experience.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Successful completion of the Agent Certification test is required.
• Candidates for this position must pass a basic math test.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• Will be required to take a Surveillance skill assessment.

 

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in a gaming environment with exposure to tobacco smoke and noise.
• Work is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds.

 

Equipment and Tools Utilized:

• Equipment utilized includes surveillance equipment, video recording devices, cameras, personal computer, and standard office equipment.