Head of Accommodation Operations

What you'll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for a Head of Accommodation Operations to join our team!

 

This pivotal leadership role, reporting to the Operations & Experience Director, is responsible for overseeing all aspects of accommodation operations across the Resort, including Front Office, Housekeeping and Leisure Facilities.

 

With a focus on guest satisfaction, team development, operational excellence and compliance with brand and safety standards, the Head of Accommodation Operations will lead and develop a high-performing team to deliver strategic initiatives that elevate both the guest experience and operational performance.

 

This position will serve as a principal decision-maker during operational challenges, collaborating with cross-functional teams to facilitate timely resolutions and ensure the continuity of an exceptional guest experience.

 

The nature of our business and the role will mean you will be required to work regular weekend days, and some bank holidays. Here at Chessington, we believe in leading from the front and being present onsite with your teams and colleagues, and our guests.

Qualifications & Experience

• Proven leadership experience in managing large-scale accommodation or hospitality operations, ideally including Housekeeping, Front Office and Guest Services
• Strong background in team development, building employee engagement and fostering a positive workplace culture
• Hands-on experience in delivering exceptional guest experiences and resolving guest complaints through service recovery processes
• Familiarity with property management systems such as Opera and task management tools such as ALICE would be beneficial but is not essential
• Proficiency in using guest service technologies and basic Microsoft applications
• A Degree or Diploma in Hospitality Management, Business Administration, or a related field

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• Life Assurance 4x salary
• Private Medical Insurance- Single Cover
• Private pension scheme
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

 

Pay Range

Competitive