Operations Specialist, Reconditioning, Centralized Planning

About Carvana
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

Search and browse our inventory of over 20,000 vehicles that we own and certify.
Narrow down search results using highly intelligent filtering tools/components.
View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
Secure financing in minutes using Carvana’s in-house service or their own bank.
Interact with GUI components to easily customize loan length, down payment, and monthly payment.
Generate, upload, and eSign all documents online (no ink necessary).
Schedule front door delivery or pick up at one of our vending machines.
Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.

Position Overview:
This is an individual contributor position in Reconditioning Centralized Planning responsible for implementing, monitoring, and resolving reconditioning vehicle workflow at Carvana IRCs.

The shifts we are hiring for are: 6AM-3PM, 2PM-11PM and 10PM-7AM

What you’ll be doing:

Schedule same day vehicle reconditioning by zone to maximize cost, quality, and throughput at Carvana Inspection Centers (IRCs)
Make real-time changes to daily vehicle reconditioning completion plan in order to ensure completion of daily production targets
Work closely with on-the-ground operators at IRCs across the country to identify and resolve vehicle work content issues as they arise
Communicate discrepancies with team leads
Discover, understand, resolve, and prevent bottlenecks at the IRC
Provide recommendations that help optimize execution of recon vehicles at IRCs
Timely communication of information affecting the IRCs reconditioning plan and coordinate resolutions with reconditioning leadership

What the Job Requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

High School Diploma or GED, or equivalent experience
Bachelor’s degree, or 4 years equivalent experience, in quantitative discipline such as supply chain preferred
2+ years experience in a Customer Service or Operations role preferred
Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner
Ability to multitask and prioritize effectively
Ability to maintain professionalism in a fast-paced environment
Ability to work variable schedule(s) as necessary
Ability to commute and work out of the Tempe headquarters
Ability to work in an office environment, with extensive use of computers
Ability to sit for up to eight hours per day
Ability to communicate clearly and concisely, both written and oral
Ability to resolve complex issues.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is NOT eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.