Senior Digital Experience Technical Specialist, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.  COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. 
JOB SUMMARY: The Senior Digital Experience Technical Specialist is responsible for managing the Digital Bank’s client facing technology platforms. This role leverages technical expertise to troubleshoot issues, implement solutions, and contribute to continuous improvements across digital account opening and online banking platforms.

DUTIES AND RESPONSIBILITIES:

• Co-develop and execute the Bank's self-service banking strategy in line with the overall business goals 
• Collaborate with the OLB tech lead 
• Technical SME of the Bank's digital experience technology for efficiency and effectiveness on digital account opening and online banking 
• Maintain and troubleshoot technical issues related to our digital platforms 
• Provide technical support to business partners on questions and challenges related to the digital platforms 
• Develop and maintain technical documentation for internal employees to follow for our digital platforms 
• Suggest and implement improvements to the digital platforms 
• Work with internal stakeholders for feature requests and business requirements 
• Communicate effectively with both internal stakeholders and external vendors 
• Stay up to date with emerging trends and technologies in the digital space and evaluate their potential impact on the Bank's digital experience 
• Ensure compliance with regulatory requirements and industry standards for digital banking 
• Perform other duties as assigned 

QUALIFICATIONS:

• High School Diploma or GED required; Bachelor's Degree preferred; Equivalent education and related training required 
• 2+ years of experience in technology with experience in financial services 
• Solid background in HTML/CSS/JavaScript Frameworks 
• Experience in Python is a plus 
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the Bank 
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)   
• Excellent verbal, written, and interpersonal communication skills   
• Strong organizational skills and attention to detail    
• Outstanding problem-solving and time management skills   
• Self-motivated, self-directed, and results-oriented  
• Adaptable and able to multitask in a fast-paced environment   
• Can work independently and within a team; solution-oriented with a collaborative approach 

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $110,000 (entry level qualifications) to $145,000 (highly experienced).

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. 
PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023, 2024, and 2025 winner• American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.
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