Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.
Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.
We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
As an Engagement Manager in our outsourcing division, you will be responsible for designing, optimizing, and managing delivery processes that ensure efficient, high-quality service for our clients. You will work closely with client stakeholders, internal delivery teams, and external partners to make sure services are executed smoothly, resources are effectively allocated, and contractual and performance targets are consistently met. This role combines operational oversight with a focus on client satisfaction, service excellence, and measurable business outcomes.

Respnsibilities

Assess, design, and improve outsourcing delivery processes to enhance efficiency, scalability, and service quality
Coordinate cross-team efforts (e.g., recruitment, HR, IT, and finance) to ensure alignment with client needs and contractual obligations
Monitor and manage budgets, resource allocation, and timelines for service delivery
Provide data-driven recommendations to optimize delivery performance and cost-effectiveness
Ensure all engagements align with client expectations and the company’s service standards
Build strong relationships with client stakeholders to understand their business priorities and outsourcing requirements
Present strategic recommendations, process improvements, and delivery optimization plans
Facilitate client review meetings, performance reporting sessions, and operational workshops
Act as a trusted advisor for maximizing the value of outsourcing partnerships
Stay informed about best practices in outsourcing operations and vendor management
Identify opportunities for automation, process standardization, and cost optimization
Drive a culture of accountability, transparency, and continuous service improvement

Requirements

Proven track record in outsourcing service delivery, client account management, or operational consulting, ideally with experience managing multiple large-scale client engagements
Minimum 3 years’ experience in a client-facing role within the outsourcing, BPO, or professional services sector
Strong commercial awareness with the ability to understand contracts, SLAs, and financial implications of operational decisions
Excellent project management skills, with proficiency in tools such as MS Project, Jira, Asana, or similar
Exceptional communication and presentation skills, capable of engaging with stakeholders at all levels, from operational teams to executive leadership
Advanced analytical skills with the ability to interpret performance data, identify trends, and develop actionable insights
Experience in resource planning and optimization to ensure efficient allocation of staff, tools, and budget
Solid understanding of KPIs and SLA management, including designing performance metrics and reporting frameworks
Negotiation and conflict resolution skills, with experience managing challenging client situations in a professional and constructive manner
Ability to manage change effectively in fast-paced, evolving environments
Fluent in English (additional languages considered an advantage)
Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).

Why we think you will love working here:
With us you count as a person, our doors are always open.We live the Qualysoft Team Spirit and stand for transparency!
Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.