Job Description

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin immediately upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

Manager, IT - AV Collaboration at a glance ...

You will be expected to leverage a proven track record and operational experience to provide technical support services to Kraft Heinz as part of a global team focused on developing best-in-class Audio Visual (AV) Collaboration solutions. Manage the operations and support of global AV Collaboration services for Kraft Heinz including, but not limited to; support of video conference & audiovisual environment including webcasting support. You will effectively manage multiple high priority tasks or escalations simultaneously.

What's on the menu?

Oversees daily operations of the global AV Collaboration environment, ensuring SLA adherence across a multi-vendor platform
Recommends appropriate courses of action to managed service partners and management on technical and infrastructure issues
Recommend proactive courses of action to maintain cost effectiveness and competitiveness
Proactively assists in defining direction for future technology, infrastructure or architecture projects
Works with the all the other IT teams to ensure technology process and support integration
Provide support for Video, Telepresence, Web-conferencing services
Identify potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
Delivery of Continuous improvement to the “services” provided to the businesses as measured by reductions in system down time
Manage changes and requisite approval process
Ensure operational SLAs are met while also achieving challenging efficiency goals
Identify opportunities for growth and innovation

Recipe for Success:

Bachelor’s Degree in Information Systems or related field
5+ years of experience in AV collaboration design, implementation, and support
2+ years as a lead or management role
Extensive knowledge of AV collaboration systems, including recording and playback equipment, camera and controls, routing equipment, audio mixing equipment, and video switchers microphones and amplifiers.
Experience in designing, planning, and implementing AV solutions for conference and training rooms including microphone, camera, speaker and display layout.
Operation of Video Conference systems, webcasting technologies such as Microsoft Teams Live
Experience working with managed service partners
Project planning and management skills, including ability to identify and assess risk
Experience with Video Conferencing platforms such as Cisco, Polycom, Tandberg, Crestron, digital signage platforms, and room content sharing tools.
Experience with room booking hardware and software.
Webcasting, video, audio editing software such as Adobe Premiere Pro, Adobe Media Encoder

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description will be shared.

We hope to find you a seat at our table!

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$102,100.00 - $127,600.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.