Temporary position for 12 months

As a Compliance Advisor, Complaints Management, you help to apply the compliance framework and related regulations. You advise and support clients and partners on matters related to complaints management in your field. You propose solutions to improve or optimize standards, policies and programs. The types of complaints received require extensive knowledge of your line of work. You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and detailed knowledge of your line of business. Coordination is critical. You interact with contributors working in other fields. Interpersonal savvy is therefore essential. More specifically, you’ll be required to:

Handle complaints in the banking and securities sectors
Design, update, implement and monitor legal and regulatory compliance action plans, programs, solutions and tools to balance business needs, requirements and best practices
Diagnose issues, challenges and needs for your line of work to determine target outcomes
Analyze data
Conduct studies
Make recommendations to develop best practices for the organization
Help train internal practitioners, raise awareness and communicate information about the organization’s ethics and compliance culture
Oversee activities in the business lines, where applicable
Help with outreach activities for internal and external partners and practitioners
Represent your unit before committees and in dealings with practitioners and organizational units

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor’s degree in law or a related field
A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Compliance experience
Experience in the banking or securities field
Knowledge of French is required

Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Legal Affairs (FG)

Unposting Date

2025-09-3