Full Time, Perth WA

A bit about the role:

Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy. This is a great opportunity to be part of an amazing team building solutions for the future. As our Customer Service Coaching Manager, you’ll join a passionate team focused on empowering our customer-facing colleagues to deliver outstanding service. You’ll be part of a culture that values curiosity, collaboration, and continuous learning—where your coaching expertise will help shape the future of how we support our customers.

Your day-to-day:

Use your coaching expertise to uplift capability and drive exceptional customer outcomes
Partner with leaders and team members to embed best-practice coaching and training
Be a trusted advisor, shaping performance through data, feedback and continuous improvement
Deliver impactful coaching and training—both virtually and in person
Support the development of junior coaches and contribute to the evolution of our coaching frameworks
Identify opportunities, resolve challenges, and embed a strong risk and compliance culture

A bit about you:

Collaborative and passionate about driving business performance
Strong communicator with the ability to influence, motivate and uplift others
Curious and committed to continuous improvement
Customer-first mindset
Data-driven and observant in assessing capability and driving service excellence

We’re interested in hearing from people with:

Proven experience in coaching, training delivery, and performance assessment
Ability to influence senior stakeholders to inform strategic direction
Ability to identify performance trends and set relevant business focus areas and metrics
Strong communication and stakeholder management skills
Experience using data and feedback to shape performance
A track record of driving service excellence and capability uplift

A bit about us:

We're on a mission to become Australia's favourite digital bank—a big transformation from our roots as one of Australia’s oldest banks, to a bank made for the needs of now. We’re placing the focus solely on our customers, as we deliver products that are more useful and experiences that are more intuitive – to make banking seriously uncomplicated.

And we know we've got what it takes. It’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change.

In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work.

We say our culture is “Made by Us”. And we’re really proud of that. See what we’re all about here: https://www.youtube.com/watch?v=wvo2udK8ZFw

The benefits:

Flexible working so that you can balance life in a way that works for you
The resources you need to grow your career and develop to your full potential
Annual volunteer leave so that you can give back to the causes close to your heart
A range of work perks across financial, lifestyle and general wellbeing initiatives

Meaningful recognition that rewards great work with great rewards

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 29/08/2025