Field Services Manager

About Us: 

Rex Moore continues to be powered by amazing employees just like you for over 100 years. Together we are building a world that is safe, comfortable, and sustainable. Our diverse team of experts spreading to National territories create innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.

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Job Overview:

The Field Service Manager holds a pivotal role in ensuring the seamless operation and maintenance of fire alarm systems. Your responsibilities include overseeing a team of field service technicians, coordinating service schedules, and providing leadership in troubleshooting and resolving technical issues.
 

Key Responsibilities and Essential Tasks (previously named Roles, Responsibilities and Tasks):

• Primary responsibilities:
• Generate, identify, and/or collect innovative ideas for product improvement and new product creation throughout the design for installation and the field installation processes. 
• Review project scope and design specifications and initiate project kickoff meetings.
• Participate in review and development of project construction, installation, and delivery schedules.
• Review forecasted project resource master schedule and provide regular updates to all department leaders.
• Utilize engineered drawings, specifications, design criteria and vendor shop drawings to lead the development of detailed installation plans including supplemental installation drawing details.
• Provide oversight and management of on-site Technical Services team activities through regular job site visits.
• Oversee the monitoring and recording of installation crews and equipment productivity for on-site installation or other work activities.
• Provide support for coordinating activities with owners, general contractors and/or other subcontractors on job site.
• Obtain regular feedback directly from clients in regards to project execution and client satisfaction.
• Create, implement and improve processes for field operations and ensure conformance by the team.
• Manage feedback systems and information flow from the field to all other divisions and participate in project closeout meetings.
• Evaluate performance of Tech Services Techs and provide regular feedback.
• Provide technical support and training for Tech Services Techs to perform their job functions. 
• Collect best methods and practices from installation teams and implement improved standardized methods on future projects.
• Meet with new customers and perform site walks to support sales staff and drive business growth.

Secondary responsibilities:

• Coordinate and schedule warranty repairs.
• Work with engineer of record and recommend value engineering ideas for consideration.
• Work with CAD specialist to create detailed drawings for installation teams.
• Interpret schematic, wiring and control drawings and provide technical support to installation electricians.
• Understanding and ensuring testing requirements are met per procedures for systems.
   

What's in it for You?  

We're growing and need people excited about honing their craft and developing their career. If you're ready to push your skill level, learn something new every day, and be part of tomorrow's energy source, join the Rex Moore Family.

Some of the benefits you may be eligible for as an employee are:

Health Benefits

• 401(k) with Company Match
• Life and Disability Benefits
• Paid Holidays & Paid time off
• Access to multiple types of training
• Opportunities for Self-development and Career Progression
• Wellness Benefits & Employee Assistance Program
• Family Leave (Maternity, Paternity)
• Tuition Reimbursement Program
• Apprenticeship Program
   

Reporting Structure: 

Reports to - (Technical Services Division Manager)
Department - (Technical Services)

CAREER ADVANCEMENT:

At Rex Moore, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you! 

LOCATION:
Rex Moore facilities offices are located in Sacramento, CA.

COMPENSATION:
RMG pays hourly/salary rates commensurate with each employee’s knowledge, experience and skill level.

EOE

Knowledge, Skills and Abilities (previously named Qualifications):

• Minimum 10 years on the job installation experience on systems projects.
• VDV certification, EST3 certification preferred.
• Thorough understanding of system materials, means and construction methods.
• Strong skills in reading control drawings such as schematic, point to point wiring and other vendor shop drawings. 

Physical Requirements: 

• Ability to verbally communicate: convey detailed and accurate instructions and information.
• Ability to hear with or without correction in order to receive and interpret detailed information.
• Required to sit at a desk work station for long periods of time.
• Push, pull, lift, and carry at least 10 pounds.
• Frequently required to walk and stand. This position may involve infrequent site visits which will require the ability to walk on uneven surfaces, climb stairs and wear appropriate personal protective equipment.
• Required to have visual acuity with or without correction in order to read contract documents, analyze data, view a computer monitor, and proof-read documents to identify errors.   
• Required to use fingers and hands:  type using a computer keyboard, handle, feel, and reach.
• May occasionally be required to stoop, kneel, and crouch.
   

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