PRODUCTION LEAD ASSOCIATE

GENERAL DESCRIPTION OF POSITION

Serves to assign tasks, monitor production goals, provide training for donation attendant associates.  Meets or exceeds individual production and donor customer service objectives and standards according to established policies and procedures.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assign tasks, monitor production goals, provide training for donation attendant associates; may direct community service workers and volunteers on a limited or as needed basis. This duty is performed daily, about  10% of the time.

2. Receive, sort, process, hang and salvage donated goods according to established standards; provide donors with an appropriate donation receipt. This duty is performed daily, about 50% of the time.

3. Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. This duty is performed daily, about 10% of the time.

4. Report possible employee actions that could be violations of policies. This duty is performed daily, about 10% of the time.

5. Attend and participate in regular employee meetings and training. This duty is performed as needed, about 5% of the time.

6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. This duty is performed daily, about 5% of the time.

7. Prepare donated goods for transport. This duty is performed as needed, about 5% of the time.

8. Maintain good housekeeping practices to provide a clean and safe work environment. This duty is performed daily, about 5% of the time.

9. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

ADDITIONAL INFORMATION

Must be able to interact cordially and productively with a diverse group of employees and donors

Must be able to communicate clearly in English

Must be able to work a flexible schedule including weekends, holidays, and evenings.