HR Operations Manager, EMEA (12 month fixed term)

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The EMEA HR Operations Manager is broad role that is responsible for managing and delivering a best in class HR support to the EMEA business through administrative service and system support. The role will manage a shared service team and will co-ordinate the activities relating to associate lifecycle, in conjunction with the wider HR team. In addition, this role will be responsible for the accuracy of the HRIS (Workday).

This role is fixed term for 12 months and is based in our Warrington office. We offer hybrid working and flexibility of working hours to accommodate for a healthy work-life balance. This role requires you to be in the office 3 days each week.

MAJOR ACCOUNTABILITIES:

HR Operations & Team Management

• Manage a team who will be responsible for all administrative tasks for countries in remit and drive an effective and efficient, best in class shared service function, implementing and ensuring delivery of SLA’s where required
• Carry out process improvements where needed in line with local market compliance and GDPR
• Ensure Onboarding and Offboarding process is adhered to including creating contracts, reference checks, IT process, payroll and Workday
• Utilise employment law knowledge to meet business needs and ensure consistent, fair and accurate application
• Work collaboratively with HR Managers and Business Partners to ensure work is completed by the right team at the right time
• Plans for, and executes against, regional HR strategy
• Ensure all associate files are stored in a compliant manner with GDPR
• Lead, develop and motivate the team
• Build and maintain effective relationships with wider HR team, local/regional/global stakeholders and external partners
• Undertake and manage projects whilst understanding local legislation and nuances

HRIS

• Maintain Workday system with current, accurate information ensuring consistency across the region
• Regularly run reports to ensure system accuracy and compliance
• Provide training on Workday to team and/or business where required
• Manage the electronic signature provider/system for Europe, implementing automation where possible

KEY REQUIREMENTS FOR SUCCESS:

• Proven experience in a similar role
• Experience working across multiple European countries is essential
• Previous management/supervisory experience, ideally inclusive of remote management
• Attention to detail with high degree of accuracy
• Analytical skills including proficiency in Microsoft Excel
• Highest levels of integrity and professional credibility
• Excellent organisational skills with the ability to effectively prioritise workload and multi task
• Continuous improvement mindset
• Strong interpersonal skills and the ability to build good working relationships with others in person and remotely
• Effective communication and influencing skills, both verbal and written
• Results driven - follows through to conclusion on all projects/commitments to agreed deadlines
• Ability to be proactive, use initiative and work independently
• Upholds the core values of Teamwork, Integrity and Total Customer Satisfaction

BENEFITS: 

• Private Medical Insurance 
• Dental Scheme 
• Pension Scheme 
• Flexible Working Hours (07:00 – 10:00 start, 15:00 -18:00 finish) 
• Hybrid working (3 days on-site) 
• 25 days Annual Leave per year 
• Life Insurance 
• On Site Gym 
• Employee Discount 
• Flexibility to Work from Anywhere for four weeks per year 
• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support) 

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.