National Account Support Specialist Manager

Manager of NA Account Support - GSC Sales Support 

Qualifications

 

PrimeSource Building Products Inc.

Manager of NA Sales Support Specialist

 

 

Department: GSC Sales Support

Job Status: Full Time 

FLSA Status: Exempt 

Reports To:  Senior Director

Exemption: 

Amount of Travel Required: 5-10%

Job Type: Regular 

Positions Supervised: varies 

Work Schedule:

 

M-F 8:00-5:00 

 

 

POSITION SUMMARY

 

Manages and coordinates the daily activities of clerical and support workers. Responsible for assisting Senior Director

Managing daily operations. Streamline and formulate processes. Manages customer service employees to

ensure adherence to quality standards, deadlines, and proper procedures.  Implement corporate and departmental

policies, procedures and service standard in conjunction with management.

 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statement(s)

 

·         Manage staff, train and develop Specialist

·         Coordinates and expedites the flow of department projects and day-to-day activities.

·         Manage daily productions for National Account customers

·         Document and Maintain all Standards Operating Procedures

·         Manages National Account projects align across all National Account VP’s, Directors and Managers.

·         Confers with appropriate personnel outside the department to ensure that the goals and objectives of

 the project are accomplished within the project guidelines

·         Lead the team in Salesforce.com processes.

·         Communicate daily with Senior Management

·         Manage preparation of sales reports showing sales volume, potential sales, and areas of proposed client base expansion.

·         Resolves customer complaints or answer customers’ questions regarding policies and procedures. 

 

Performs other duties as assigned

 

 

 

•

Additional Essential Functions

Attendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meeting and appointments on time. 

 

•

Work Location This work is critical to be conducted at the assigned office, with remote work not practical. 

 

Competency Statement(s)

Organization Competencies

 

PEOPLE

·         Demonstrates Compassion

·         Follows Safe Operating Practices

·         Customer Focus

·         Determination

INTEGRITY

·         Stays true to self

·         Act Acts with integrity

ENTREPRENEURSHIP

·         Agility

·         Pursues market information

·         Identifies business growth opportunities

·         Inspires innovation

COMMITMENT

·         Commits to work

·         Retains focus

·         Drives toward success

EXCELLENCE

·         Establishes and achieves goals

·         Ensures high quality

·         Takes responsibility

·         Encourages others to take responsibility

 

SKILLS & ABILITIES

 

       

 

Education:

Bachelor’s Degree plus three or more years of related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

High level of proficiency in Microsoft 365, Advanced knowledge of excel. Experience in SAP, Salesforce, Project Management tools High level business acumen and financial report/analysis

     

 

Other Requirements:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume - Ability to apply concepts of basic algebra and geometry.  Understanding of EDI and accounting principles, data synchronization and Ecommerce. Past experience working with Big Box Retailer Stores.

 

 

PHYSICAL DEMANDS

     

 

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs./day)

 

 

Physical Demands

Lift/Carry

Stand

F

Walk

F

Sit

C

Manually Manipulate

C

Reach Outward

C

Reach Above Shoulder

O

Climb

N

Crawl

N

Squat or Kneel

O

Bend

O

Grasp

C

Speak

C

10 lbs. or less

O

11-20 lbs.

O

21-50 lbs.

N

Push/Pull

12 lbs. or less

O

13-25 lbs.

N

26-40 lbs.

N

41-100 lbs.

N

 

Other Physical Requirements

•

Vision (Near, Distance, Color, Peripheral, Depth)

•

Sense of Smell

•

Sense of Touch

•

Sense of Balance

•

Sense of Sound

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.