Aftersales Manager - Glenelg BMW (Full-Time)

Are you looking to be part of a high-performing team that values their team members?

At Jowett Motor Group, we're proud of our award-winning team and our reputation for delivering high quality service. Since opening our Honda dealership in Doncaster in 2001, we've grown to include many more dealerships, becoming a leading name in the automotive industry.

Joining the Jowett Motor Group family means becoming part of a business that looks after our people. Our family-owned and operated business supports a strong workplace culture based on family values. We're here to deliver outstanding experiences—for our team members, customers, and our brand partners.

Whether you're buying a car, building a career, or forging meaningful partnerships, we believe that exceptional experiences make life better. As a progressive, award-winning group with multiple BMW, MINI, Honda, Audi, Geely and Chery dealerships, we create those experiences every day.

Our team is growing, and we need you!

Join us as an Aftersales Manager at Glenelg BMW, and help us achieve excellence - for our clients, our business and your rewarding career.

About the Role:

The Aftersales Manager is responsible for leading and developing the Service and Parts departments to deliver exceptional customer experiences, achieve financial and operational targets, and uphold the premium standards of BMW, MINI, and Motorrad. This role requires strategic thinking, disciplined process management, and a results-driven mindset to consistently achieve and exceed the KPIs set for Glenelg BMW.

Key Responsibilities:

1. Leadership & Team Development

• Lead, inspire, and develop Service and Parts teams to meet sales, customer satisfaction, and operational KPIs.
• Embed a culture of continuous improvement and professional excellence.
• Conduct performance reviews, coaching sessions, and structured training to build high-performing teams.

2. Strategic & Process-Driven Approach

• Develop and execute an annual and quarterly aftersales business plan aligned to Glenelg BMW targets and JMG strategic direction.
• Translate KPIs into actionable departmental goals with clear timelines and accountability.
• Analyse operational data to identify opportunities for efficiency, upsell, and customer retention.
• Proactively implement process improvements to enhance workshop productivity, reduce parts obsolescence, and improve customer flow.

3. Customer Experience Excellence

• Ensure all aftersales interactions reflect the BMW premium ownership experience.
• Maintain and improve CSI/NPS performance through structured customer feedback analysis and action plans.
• Resolve escalated customer concerns promptly, professionally, and with long-term solutions in mind.

4. Financial Performance & KPI Achievement

• Manage departmental budgets, forecasting, and P&L to deliver targeted profitability.
• Monitor performance against monthly and quarterly KPIs, adapting strategies as required to maintain momentum.
• Drive incremental revenue through accessory sales, service packages, extended warranties, and value-added offerings.

5. Compliance & Standards

• Ensure strict compliance with BMW Australia policies, warranty processes, WHS regulations, and Retail.
• Maintain impeccable workshop and parts storage presentation in line with brand image.
• Ensure all reporting and documentation meet manufacturer and legal requirements.

Skills, Experience & Attributes

Essential:

• Proven leadership experience in automotive aftersales (luxury brand preferred).
• Strong financial and operational management capability.
• Exceptional strategic thinking, planning, and execution skills.
• Ability to translate KPIs into actionable goals and measurable outcomes.
• High-level customer service and relationship management skills.

Desirable:

• BMW, MINI, or Motorrad brand experience.
• Familiarity with BMW systems (ISTA, Dealer Management Systems, Retail Next).
• Understanding of EV servicing and emerging mobility trends.

Personal Attributes:

• Commercially astute and results-oriented.
• Process-driven, disciplined, and committed to continuous improvement.
• Resilient under pressure and adaptable to changing priorities.
• Passionate advocate for the BMW brand and premium service delivery.

Why Jowett Motor Group?

We’re a highly successful business driven by family values - and like a family, we’ll take care of you.

Teamwork and family values are at our core. You’ll belong to a respectful, authentic and passionate team of people and leaders who champion each other, celebrate our successes and know that ‘life happens’.

We keep improving as we grow and growing as we improve. You’ll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career.

You'll also enjoy a range of other benefits:

• Competitive base salary + performance incentives linked to KPI achievement.
• Company vehicle and fuel allowance.
• Ongoing BMW Group training and leadership development.
• Staff discounts on vehicles, parts, and service.

Ready to accelerate your career?

Join Jowett Motor Group and achieve your potential.

For more information about a career at Jowett Motor Group, please check out our website www.jmgpl.com.au/careers

Jowett Motor Group’s continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

PLEASE NOTE: All successful candidates will be required to complete a National Police Check prior to commencement.