IT Database Administration Senior Coordinator

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

 

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

 

Summary:

To generate and maintain so called Super BOM structures in our product development system PLM/PD), ensures that these structures are aligned to the need of our CPQ product configurations and our ERP system item attribution. This function will ensure data consistency of Super BOM and its attributes across our system modules PD/CPQ and EBS.  
 

Responsibilities:

• Collaborate with representatives from Engineering and Marketing to obtain configuration requirements, including product structure, routing, rules and restrictions to be able to help structure the Super BOM in PD with the right attributes. 
• Assist in new product introduction by participating in design reviews and advising on Super BOM product structure that would assist in the configuration of product and attributes 
• Maintain products Super BOM models to ensure that the resulting configured products can be manufactured. 
• Collaborate with CPQ, Sales OPS, OPS and Engineering to ensure the testing and proofing of Super BOM’s across system modules CPQ/EBS prior to release. 
• Participate in the engineering change order processes to ensure all relevant changes are reflected in the Super BOMs. 
• Assist Sales and Operations on issues related to product attribution related to Super BOMs 
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provides sound recommendations for their queries. Provides resolutions for the first time.
• Assists customers in handling, servicing, follow-up, communication and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately.
• Participates in CPQ Developer’s team meetings, conference calls, presentations and discussions with internal customers to understand NPD/project objectives or status and how it translates into the configuration.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Coordinates with other teams/support to complete the request of customers.
• Monitors team service level and assists in workload distribution.
• Conducts team/functional/business overview presentations during counterpart visits as required by team leader/supervisor.
• Assists colleagues in answering general escalations from customers.
• Ensures customer’s ticket is resolved by providing clear and concise updates on the progress of resolution and offering solutions or workarounds when possible.
•  

 

Qualifications:

• Bachelor of Science Degree Major in Computer Science or Information Technology, Electrical, Electronics, Mechanical Engineering, Industrial Engineering, Chemical Engineering. 
• 1-3 years of related experience.
• Basic understanding of Master Data Management (Required)
• Knowledgeable of Oracle BOM structures and Oracle Item attributes (Required)
• Knowledgeable of Oracle Configure Price Quote (CPQ), Oracle PLM (PD) and Oracle EBS (Preferred)
• Strong knowledge and experience in using Microsoft Excel (Preferred)
• Basic knowledge of Smartsheet and Power BI (Preferred)
• Good understanding of manufacturing and sales processes
• Ability to effectively work independently and in a team environment
• Ability to multi-task, managing multiple priorities
• Ability to communicate with individuals from a wide range of disciplines and backgrounds
• Ability to work under pressure and tight commitment to deadlines and deliverables
• Effective verbal and written communication skills
• A strong analytical ability is needed

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

 

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development 
• Foster a Customer-First Mindset
• Lead by Example