Customer Services Graduate Trainee-2

Job title: Graduate Trainee Programme (12 months)
Location: Harare, Zimbabwe
Salary: Monthly stipend
Reference number: HR/CPZ/160225

College Press, part of Springer Nature, is looking for motivated and passionate recent graduates to join our Customer Services Department as part of a 12-month Graduate Trainee Programme.

This programme provides practical, hands-on experience, allowing you to contribute to customer support and develop skills for a career in publishing.

Minimum Requirements

• A relevant degree or diploma in Business Administration, Communication, or a related field

• Strong communication and interpersonal skills

• High attention to detail and accuracy

• Responsible, motivated, and proactive attitude

• Ability to manage time effectively and multitask

• Willingness to learn and work in a fast-paced, team-oriented environment

Key Responsibilities

• Prepare quotations and raise invoices for telephone, online, and walk-in customer orders, ensuring accuracy and timely processing

• Follow up on quotations and customer orders, including backorders, to ensure completion and customer satisfaction

• Liaise with Finance for accurate customer account reconciliations

• Maintain updated customer databases and accurate records of orders, quotations, invoices, and backorders

• Attend to walk-in customers promptly and professionally

• Support the Customer Services team in daily administrative tasks and contribute to process improvement initiatives

Applications:
If you are interested in this programme and meet the above requirements, please submit your application letter and CV via the link provided.

Closing date: 18 August 2025

NB: Springer Nature encourages applications from all qualified individuals, including persons with disabilities.

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Job Posting End Date:

18-08-2025