Executive IT Support Engineer, End User Computing

Under the general direction of a manager, the Executive IT Support Engineer, End User Computing is a highly visible and service-driven role responsible for providing premium, high-touch IT support to executive leadership and their assistants. The incumbent will proactively manage technology needs for executives and their support teams by delivering personalized, timely, and professional support both onsite and remotely. This role will be physically embedded with Executive Assistants and will remain available outside standard hours to support leadership requests and offsite events.

The role combines deep technical expertise with exceptional customer service and discretion, ensuring that all technology touchpoints for executive leadership are seamless, responsive, and aligned with the high standards of performance expected at the senior-most levels of the organization.

Executive Technology Support

• Provide tailored, timely, and discreet support to executives and their assistants across all devices and platforms.

• Partner daily with Executive Assistants to anticipate and proactively resolve issues before they impact productivity.

• Deliver expert-level troubleshooting for hardware, software, network, and AV systems.

• Provide after-hours and weekend support as needed, including high-profile events and offsite engagements.

• Travel as necessary to support leadership during offsite meetings and summits.

Collaboration & Relationship Management

• Serve as the primary IT liaison to executive leadership and their assistants.

• Communicate executive feedback and technology priorities to relevant IT teams to drive action and improvement.

• Maintain a professional, trustworthy presence in all interactions with the executive leadership and assistants.

Operations & Documentation

• Maintain accurate records in ServiceNow for inventory, changes, and requests from executive leadership and their assistants.

• Oversee lease exchanges, equipment updates, and the full lifecycle of IT assets used by executives and their assistants.

• Develop and maintain up-to-date documentation for installation, maintenance, and configuration activities.

Required Qualifications:

• Bachelor of Science degree in Computer Science or a Bachelor of Arts degree in a related technical field.

• 5+ years of work experience with computer hardware or software.

• Or any equivalent combination of experience and training/certification in software, hardware, and technology applications.

• Extensive experience with Microsoft Windows 10/11 OS, Microsoft Office, and Google Workspace.

• Extensive experience with macOS.

• Experience with Microsoft Active Directory (AD) concepts and management practices; experience with Azure AD is a plus.

• Proficiency in workstation image creation and deployment.

• Strong knowledge of diagnostic utilities (e.g., Lenovo diagnostic tools, Apple Diagnostics, HP printer tools).

• Expert troubleshooting skills, including network and AV systems.

• Exceptional client service skills, specifically in supporting high-level executives, including both written and oral communication.

• Ability to work quickly and professionally in a fast-moving, sometimes stressful environment.

• Proven accountability for work completion, documentation, and timeliness.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Regularly required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel, or stoop, and lift and/or move up to 25 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.