New Patient Intake Coordinator

Why Join Us? 

For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.

Job Description:

Scope

Process new patient intake and schedule new patients from patient calls, through organization’s phone system.  Ensure all new patients are scheduled in a timely manner.  Obtain all records prior to the appointment and distribute all patients’ informational packets. This position is remote within New Jersey.

Essential Duties and Responsibilities

• Schedule all new patient consultations, from new patient intake calls funneled to team thru organization’s call center distribution.  Verify information, including patient demographics and insurance information with precision. 
• Ensure records have been received prior to the scheduled appointment.
• Review records on potential consultations with clinicians to ensure that patients are being scheduled in a timely manner.

Data entry

• Enter demographical information into the computer for all new patients.
• Obtain information on all referring physicians and enter that information into our data base (UPIN, NPI, address, fax, phone, etc.).
• Obtain and enter insurance information.
• Verify patient eligibility.
• Scan records into the system.
• Keep statistical information regarding new patient visits (diagnosis, referring MD, etc.)
• All other duties as assigned.

Work Environment

• Work is performed in a remote office environment.
• The Company reserves the right to end remote work based upon the needs of the business or if performance concerns arise where daily onsite supervision is required.
•  Involves frequent interaction with staff, clients, patients and the public.

Miscellaneous

• Demonstrate good oral communication skills.
• Demonstrate exemplary customer service skills.
• Possess good analytical judgment and the ability to pay close attention to detail.
• Demonstrate the ability to work well with peers while ensuring a strong cohesive team.
• Respect and maintain the patient’s right to privacy by protecting confidential information by adhering to HIPAA guidelines.
• Follow policies and procedures.

Education and/or Experience

• High School Diploma or equivalent.
• Medical terminology and medical records experience preferred.
• Can work closely with clinicians and outside entities.
• Well organized and have an understanding of oncology and hematology.

We are proud to offer a comprehensive benefit package and paid time off. The health benefits include immediate eligibility for medical, dental, vision, life, disability, HSA, FSA and other ancillary benefits. We also offer a 401(k) plan with company contribution, profit sharing, tuition assistance and employee referral bonus.