Technology Support Analyst - Instructional Support Facility

Job Title: Technology Support Analyst

FLSA Exemption Status: Non-Exempt

Classification Group: Staff Support

Supervising Position: Technology Support Lead

Pay Plan: Educational Support Personnel

Pay Range: Range 13

Last Updated: 08/07/2025

Pay Information

Benefits Information

JOB SUMMARY: Provide technology service/support and repair of computers, peripherals, and multimedia equipment. Analyze and resolve hardware, software, and network problems.  Prepare documentation to assist users with their computer requirements. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Task Descriptions Frequency Percentage of Time

1.

Travel to district facilities as required supporting end users; facilitate training and maintenance of assets/equipment. Analyze and resolve problems with district hardware, applications, and technology peripherals.

Daily 40%

2.

Maintain, support, and/or repair district computers, terminals, printers, peripherals, multimedia, telecommunications equipment, and other technology assets.

Daily 30%

3.

Research and resolve problems related to network connectivity. Implement new software releases. Install hardware, software, and technology peripherals.

Daily 5%

4.

Maintain warranty and other records related to repairs.

Daily 5%

5.

Act as a consultant in the purchase of technology assets in accordance with district standards.

Daily 5%

6.

Assist with technology projects as requested.

Daily 5%

7.

Assist in maintaining assets, orders, inventories, repairs, shop facility tools, and district vehicles in a clean and safe manner

Daily 5%

8.

Perform other duties as assigned or requested.

Daily 5% TOTAL 100%

REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities.

MINIMUM QUALIFICATIONS: The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired.

• Criminal background check and fingerprinting required
• High School Equivalency (HSE) diploma
• Five (5) years of professional work experience 
• A+ Certification or obtained within 12 months of hire
• Dell Support Certification required or obtained within 90 days of hire

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work location is subject to change to meet the requirements of the organization
• Medium work strength level (lifting or carrying 50 pounds)
• Primarily works indoors
• Typically a moderate noise level

DESIRED QUALIFICATIONS: Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered.

• Experience working in the public sector, specifically public education
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement