Technical Analyst, Halifax

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change.  Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technology this opportunity is for you.   

As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind.  In this agile and collaborative position, you will competently assist with deskside support in a multitude of environments, which includes working with senior leadership. Our team is looking for a strong communicator who thrives on change who can provide tailored support to each customer, while being comfortable with a wide range of technologies. 

Now is your chance to join our team to make a lasting impact on a national venture as a Technical Analyst. 

 All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

• Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
• Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
• Analyze, document, and escalate critical issues to appropriate support groups in a timely manner
• Perform preventative maintenance and install upgrades

• Education Required: Post-secondary education in a related technical field
• 2+ years of experience in a customer facing technical position
• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
• Proficiency in physical set up and deployment of computer equipment
• Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory
• Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
• Technically inclined, process oriented and driven by a natural curiosity   
• An organized and motivated self-starter with the ability to work independently and within a team
• A practiced communicator with strong verbal, written, and interpersonal skills 

Bonus:

• Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. We appreciate your interest in our company however only those candidates selected for an interview will be contacted.