IT Specialist - voco® Riyadh

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

 We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

 We’re growing; grow with us.

 Exceptional design meets contemporary comfort at voco® Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

 

 

 

Key Responsibilities

• Provide day-to-day IT support to all hotel departments, ensuring smooth and efficient operation of IT systems.
• Install, configure, and maintain hardware, software, network systems, and servers in compliance with IHG brand standards.
• Monitor and maintain hotel network security, firewalls, backups, and antivirus systems.
• Respond promptly to IT service requests and troubleshoot issues to minimize downtime.
• Manage and support hotel-specific systems including PMS, POS, back-office, and telephone systems.
• Coordinate with IHG corporate IT and vendors for system upgrades, maintenance, and troubleshooting.
• Maintain an updated inventory of all IT equipment and software licenses.
• Ensure data backup processes are in place and regularly tested.
• Train hotel team members on proper use of IT systems and cybersecurity best practices.
• Maintain compliance with IHG IT policies, GDPR, and local data protection laws.
• Provide technical support for events, conferences, and guest internet access.

 

Key Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• Minimum 2–3 years of IT support experience, preferably in the hospitality industry.
• Strong knowledge of networking (LAN/WAN/Wi-Fi), Windows Server, and Office 365.
• Experience with hotel systems (Opera PMS, Micros POS, Sun Systems, etc.) is an advantage.
• Strong troubleshooting and problem-solving skills with a customer-focused approach.
• Ability to work flexible hours and respond to urgent issues on call.
• Team player with the ability to work independently under minimal supervision.

 

 

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

 

And because the VOCO Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.