Assistant E-Commerce Manager (Changi Airport)

ROLES & RESPONSIBILITIES

Online and Digital Support:

• Support launch and implementation of online campaigns on iShopChangi platform
• Partnership with suppliers on new product launch, promotion banner, and EDM
• Implementations of digital marketing campaigns
• Gather insights and E-Commerce performances
• Produce reports to analyze the performance of all online marketing campaigns and promotions
• Responsible to develop contents and manage company’s e-commerce platforms
• Define and lead e- commerce operations including order management, supply chain and customer services
• Develop detailed project plans and managing all implementation processes
• Coordinate work with IT team and internal stakeholders by defining project requirements and performing feasibility and needs/impact assessments
• Coordinate onsite testing; oversees the testing process for CMS system (TREX) enhancement
• Monitor system issues

Online Customer Service Support:

• Steering and manage Customer’s online experience
• Managing customer’s feedback, complaints and compliment for online

Online Supply Chain:

• Manage online Admin team and PSA to ensure order fulfilment ad business operations

• Store room space management
• System coaching for new function and for new team (Admin & PSA)

You may be assigned additional or alternative duties reasonably consistent with your skills, qualifications, and the business needs of the company.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 3 years’ experience in similar role
• Strong experience with E-commerce and the ability to drive sales with creative marketing ideas and strategies
• Strong written and oral English communication skills
• Excellent customer-service orientation Ability to partner with multi-departments and external stakeholders
• Problem-solving skills and meticulous attention to detail
• Good organizational skill
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performance