Branch Operations Manager

Description

Step into a role that promises challenge, learning, and a chance to be a part of an industry-leading team. Apply today and steer our Birmingham branch to new horizons as our Branch Operations (Customer Care) Manager for the Service, Parts, and Rental departments!

Key Responsibilities:

• Drive daily operations in the Service, Parts, and Rental departments, ensuring efficiency and profitability.
• Foster relationships with corporate managers to boost sales and operational strategies.
• Champion customer service, ensuring every client feels valued and their needs are met promptly.
• Lead, mentor, and manage a dedicated team, ensuring optimal performance across departments.
• Ensure adherence to corporate policies, maintaining the brand's reputation and standards.
• Address escalated client concerns with professionalism and tact.
• Oversee the maintenance and presentation of branch premises and equipment.

Your Impact & Growth:

• Directly influence the growth of our sales and profits in the Service, Parts, and Rental departments.
• Play a pivotal role in enhancing employee productivity and efficiency.
• Report directly to the Corporate Service, Parts, and Rental manager and work closely with the company President.
• Lead a team of 3-5 direct reports and oversee a larger team of 15-20 indirect reports.

Requirements

• 5-7 years of experience in service, operations, or branch management, preferably in material handling or related industry.
• A proactive, detail-oriented, and adaptable professional with a knack for leadership.
• Strong technical acumen with proficiency in ERP software, Microsoft software products, and other relevant tools.
• Excellent interpersonal skills with a genuine passion for customer support and problem-solving.
• Ability to thrive in a dynamic environment, adapting to changing priorities and customer needs.