Junior Executive - Operations

Job Accountabilities

• Monitor the performance of other vessels by regular follow ups and secure an on-arrival berth. 
• Ensure timely, attentive and responsible communication with principals, ports/terminals, master of vessels and customers. 
• Preparation of accurate declarations by proper updating of the local computer system in order report the same to local authorities.
• Arrange the following by coordinating and reporting to the respective authorities to facilitate smooth vessel berthing at any main Port of Sri Lanka,
• Timely Provisional Payments (Declare to finance dept), Timely vessel line-up at port, Dangerous Cargo (DG) reporting – MOD /Ports Authority, Reporting ISPS – SL Navy, reporting to MEPA (Waste information of vessels), Customs overtime – SL Customs, Reporting TS Deposit/Reshipment – SL Customs, EDI transmission to terminals (Assisted by Customer service dept), Discharge/Load stowage plans to terminals
• Board the vessel to coordinate with vessel command and port authority/terminal to facilitate safe and quality cargo operations to ensure principal and customer satisfaction.
• Smooth TS connection by coordinating with principals/origin port agents/terminals.
• Prepare and submit accurate departure/sailing reports on time.
• Build strong relationships with port authority, terminals, and customers through visits and engagements.
• Pass invoices on time by accurately verifying charges, documents and debit instructions to avoid penalties.
• Maintain quality standards by following set processes.
• Respond to inquiries within 24 hours to ensure customer/principal satisfaction.
• Coordinate special vessel arrangements with the operations Manager.

MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• Bachelor’s degree approved by UGC or an equivalent professional qualification with a minimum of 1 year’s relevant experience OR
• 6 passes with ‘C’ for Mathematics and English at the GCE O/Levels or London O/Levels AND
• Minimum 2 passes for A/L’s OR successful completion of UGC approved A/L equivalent foundation course with a minimum of 4 years’ experience in customer service in the shipping industry. 
• Excellent command of the English language (written and oral).
• Strong interpersonal skills with the ability to think and perform independently.
• Willingness to work long hours and hold a driving license.  

If you think you have what it takes to be successful in this challenging role, please click Apply Now within 10 days of this advertisement.

Hayleys is an Equal Opportunity Employer.