Medical Administrative Assistant 1-University Family Physicians (Knoxville)

Market Range: 04

Hiring Salary: $18.00/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN.

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Medical Administrative Assistant 1 provides administrative support in the University Family Physicians front office within The Department of Family Medicine.

1. Patient registration/check in, payment collections, insurance and demographic verifications.
2. Schedules patients via phone, patient portal, in person during checkout process, reschedules appointments. 
3. Prepare and mail new patient packets.
4. Verifies insurance, type of appointment, demographic information, and patient’s physician. 
5. Coordinates an interpreter for hearing impaired patients and new patient requests for faculty physicians.
6. Issues return to work/school notes for patients.
7. Assists the front office with patient check-in, registration, collection of copays, and answering of a multi-line phone system, as needed.
8. Performs other duties as assigned. 

EDUCATION: High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: Six (6) months of work experience in an office setting. (Medical office experience preferred.) 

LICENSE/CERTIFICATION: Completion of a medical office certification course in lieu of experience will be accepted. (COPY OF LICENSE/CERTIFICATION REQUIRED)         

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellence interpersonal and communication skills, including oral, written, and listening skills. 
• Ability to multi-task in a busy work environment. 
• Ability to handle a busy appointment scheduling line.
• Good computer skills.
• Knowledge and ability to work in Microsoft Office.

WORK SCHEDULE: This position may occasionally be required to work some evenings.