Field Manager, Channel Performance

 What makes this role important at Ipsos? 

Reporting into the Operations Manager, a Field Manager is responsible for managing the day-to-day operations of their various projects. They responsible for the completion of field work once a project has been launched to field.  Working within the Canadian Mystery Shopping Operations team, the role involves ensuring all projects are delivered on time, in full, and error-free while supporting the mystery shopping panelists. 

What you can expect to be doing: 

• Manage the Field Coordinators/Independent Contractors assigned to your projects.
• Setup and launch projects, taking ownership after the handoff from Client Success (CS).
• Communicates with CS regularly on project status. This includes preparing regular field updates and leading regular field status meetings.
• Plan, prepare, and engage in recruitment initiatives to find and develop the panelists needed for successful completion of projects.
• Support new and existing panelists.
• Steps in and looks after time-sensitive Field Coordinator/Independent Contractors tasks in the event one is not available.

This might be the job for you if you have: 

• 1 year experience in an Operations role, preferably market research.
• Previous experience working with SMX or SASSIE platforms an asset.
• Excellent English written and verbal communication skills. French fluency an asset.
• Strong time management skills with ability to be flexible to meet firm client deadlines while balancing other priorities.
• Strong detail orientation.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to! 

What’s in it for you: 

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture. 

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA 

Commitment to Diversity 

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do. 

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with the code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. 

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. 

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Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!