Description

SUMMARY / OBJECTIVE

The Regional Maintenance Specialist works within a team and independently to provide senior-level technical support to properties concerning operational, physical condition, and compliance issues, with a specific focus on maintenance operations. This position is responsible for the completion of all site-level maintenance activities by supporting property staff, evaluating maintenance operations, and collaborating with other departments to maintain consistency with company standards. The Regional Maintenance Specialist develops and implements corrective action plans, tracks progress and upholds the companies’ standards for Operational Excellence. This includes providing on-site training, guidance, and oversight to maintenance teams across an assigned portfolio.

Requirements

ESSENTIAL FUNCTIONS

Provide senior-level technical support to properties for maintenance operations, physical readiness for lease-ups, and compliance-related maintenance issues.
Collaborate with leadership and property staff to resolve operational or compliance issues related to maintenance.
Conduct periodic physical site inspections and/or file reviews with a focus on maintenance standards and conditions and recommend improvements.
Verify that all Physical Product Practices (P3) of Operational Excellence are followed, monitored, and completed across assigned properties.
Oversee and support preventative maintenance schedules at assigned properties.
Maintain environmentally responsible maintenance practices as directed by ownership.
Confirm that on-call and emergency maintenance protocols are being carried out at all assigned properties.
Provide hands-on training to maintenance staff as needed and recommend changes to improve operational effectiveness.
Collaborate with Property Managers to monitor maintenance budgets and adhere to procurement standards.
Review maintenance-related line items in annual operating and capital budgets and track performance.
Monitor the quality and cost-effectiveness of maintenance contracts and vendor services.
Promote proper use of property management and maintenance software for work orders and reporting.
Maintain knowledge of regulatory compliance for affordable housing programs, including HUD, LIHTC, Section 8, Rural Housing, and Bond-financed properties.
Support timely unit turnover to meet or exceed company timelines for occupancy readiness.
Monitor and enforce safety guidelines for all maintenance activities.

COMPETENCIES

Assess property maintenance needs and implement corrective measures.
Interpret and apply electrical, plumbing, and mechanical diagrams and blueprints.
Create working sketches and use trade-specific tools and testing equipment.
Interpret maintenance and financial reports from property management systems.
Strong verbal and written communication skills.
Ability to oversee contractors and vendors.
Work collaboratively and independently.
Proficiency in Microsoft Office and property management software.
Strong understanding of fair housing laws and regulations.
Commitment to company mission and value standards.

SUPERVISORY RESPONSIBILITIES

Provides oversight and support for site-level maintenance staff across multiple properties.

WORK ENVIRONMENT

Combination of office, building, and outdoor environments, with periodic exposure to construction or renovation sites.

TRAVEL REQUIRED

Regular travel between properties in assigned portfolio; occasional out-of-state travel as needed.

EDUCATION AND EXPERIENCE

Education: High School diploma or equivalent and technical training/experience in a building trade required. Technical certifications in a related field and/or professional certification in property or affordable housing management preferred.
Experience: This role requires at least three years’ experience in housing or property management with a focus on maintenance operations, two years in skilled maintenance, and expertise in one or more building trades. Preferred qualifications include supervisory experience in multi-family housing maintenance, knowledge of relevant housing laws, and familiarity with affordable housing programs such as HUD, LIHTC, Rural Housing, and Tax-Exempt Bond properties.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADA REQUIREMENTS

Physical: Frequently required to push/pull objects weighing more than 100 lbs. and lift/carry objects weighing more than 50 lbs. but less than 100 lbs. Frequently required to perform simple manipulative tasks such as using hand tools and operating maintenance machinery. Must be able to walk, stand, squat, drive, and remain in uncomfortable positions for periods of time necessary to accomplish maintenance repairs.

Sensory: Frequently required to read fine print on plans, regulatory documents, maintenance coding, and instructions. Must be able to distinguish normal sounds with some background noise to answer pages, phones, etc. Must be able to speak clearly and hear and understand others using the English language.

Cognitive: Frequently required to concentrate on moderate detail with moderate interruption. Must be able to attend to a task/function for more than 60 minutes at a time. Must be able to understand and relate to specific ideas several at a time and remember multiple tasks/assignments given to self and others over a period of several days.

Environmental Conditions: Frequent exposure to seasonal conditions in outside weather. Occasional exposure to grease, oil, chemicals, toxins or poisonous materials, dust, loud noises, high humidity, and electrical or mechanical hazards.

Equipment: Frequently required to operate power tools, hand tools, lawnmower, and other garden tools, snowblower, cleaning equipment, circuit tester, paint sprayer; etc. This list is not exhaustive.

VALUES-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.
Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
Identifies and takes advantage of opportunities for personal and professional development.
Encourages other employees to work as a team for the benefit of the organization.
Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of the property management company.
Follow rules, regulations, and policies. Positively contributes to implementing changes.
Communicates courteously and effectively with others. Sets clear expectations.
Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.

CULTURE & VALUES

At Northwest Real Estate Capital Corp. our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them!

AFFIRMATIVE ACTION / EEO STATEMENT

Northwest’s objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.