Client Advisor

Description

Britten, Inc. is a veteran-owned (VOSB), creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35+ years, we’ve leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper. 

Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We’ve built a reputation for saying "yes" to projects others won't touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch. Click here to learn more about Britten, Inc. www.britteninc.com

What We Seek...

We are looking for a Client Advisor for our BoxPop division of Britten, Inc. to build up and sustain long-lasting relationships with our clients while finding new and profitable sales opportunities to grow the client’s business. Through client referrals, incoming lead follow-up and the deepening of client relationships you will measure success by meeting your sales revenue goals and quota. You will be given a lot of independence in your day-to-day role, so a sense of urgency for goal achievement is integral for this position.

Britten has become a trusted partner for some of the world’s most high-profile clients, such as Octagon, SIMON Shopping Centers, the London and Sochi Olympics, and fan experiences for teams like the Miami Dolphins and Denver Broncos. Our custom-branded environments span stadiums, universities, and landmark venues such as the Plaza Hotel in New York City. Your ability to grow and manage relationships will directly impact our continued success across these large-scale specialty projects. 

Job Summary and Job Functions 

• Communicate effectively with clients, making outbound calls to potential clients, and following up on leads
• Responsible for leading the initial sales conversation, going after any and all leads, teaching customers new and current products/services, and guiding the sale to close
• Responsible for proper administration of all necessary agreements and paperwork 
• Work together, as part of an inclusive team, to meet and exceed individual & company sales goals
• Listen and ask questions to understand customer needs while identifying sales opportunities
• Remain informed on market trends to stay competitive and drive new sale opportunities to clients
• Routine follow-up with clients on existing quotes and leads
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree preferred with proven sales experience
• Experience using Customer Relationship Management (CRM) tools; Salesforce preferred
• Understand and follow department standards and processes with attention to detail
• Highly effective in prioritizing prospects to ensure time is focused on highest potential leads
• Ability to respond to the customer in a professional and timely manner and convert prospects to lifelong customers
• Exhibits strong organizational skills
• Creative thinking and brainstorming; thinking outside the box
• Relentless passion to delight our customers and work as a team that is committed to achieving team goals
• Effective in verbal and written communication as well as listening skills, communicates respectfully with others
• Demonstrates effective teamwork, conflict resolution skills, and relationship building internally and externally
• Approaches work with enthusiasm, maintains a positive outlook and is self-reliant
• Must be able to keep up in a fast-paced work environment and have the ability to multi-task
• Occasional travel required
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Physical Demands and Work Environment

• Office environment working atmosphere
• Moving self in different positions to accomplish tasks in various environments 
• Remaining in a stationary position, often standing, or sitting for prolonged periods  
• Moving about to accomplish tasks or moving from one worksite to another 
• Communicating with others to exchange information 
• Repeating motions that may include the wrists, hands and/or fingers
• Performing and assessing the accuracy, neatness, and thoroughness work 
• Sedentary work that primarily involves sitting/standing
• Light work that includes moving or adjusting objects up to 20 pounds

Compensation and Benefits

A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions. Benefits Package Highlights: 

• Medical, Dental and Vision Insurance coverage options
• 401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee’s pay) 
• Paid Holidays
• Paid Time Off (Full time employees) 
• Educational Assistance
• Life Insurance-company provided 
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies) Company provided safety, skill development and/or leadership training opportunities

Britten, Inc. and its affiliates are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. Britten, Inc. is a drug free employer.