Accounts Receivable Specialist

Description

East House is a dedicated non-profit organization committed to supporting individuals on their

journey to recovery. We provide comprehensive services, including residential support, counseling,

peer support and community outreach to empower individuals to overcome mental health and

substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment

that promotes healing and long-term recovery.

The Accounts Receivable (AR) Specialist collects and tracks payments, maintains accurate records,

makes deposits, and generates financial reports to track profits and losses for East House and its

affiliates. Other duties include managing customer payments and invoices,

Requirements

Invoicing, Billing & Payment Collection

• Manages invoicing for goods or services provided to clients.

• Collects payments, tracks outstanding balances, and interacts with customers regarding

payment-related matters.

• Accurately bills and records client fees, manages client payments, communication, and debt

agreements.

• Monitors, collaborates on collectability, and processes refunds upon client discharge.

• Manages customer relationships, including managing payment reminders, billing disputes,

and establishing payment plans if necessary.

• Efficiently manages accounts receivable to optimize cash flow, ensuring timely collections and

reducing bad debt.

Accurate Accounts Receivable

• Maintains records, prepares reports, updates client accounts, and handles billing using Fund

EZ accounting software.

• Manages monthly journal entries, reconciles client aging, and maintains accurate records.

• Maintains aging reports, tracking outstanding invoices and overdue/pending payments.

Accounting Support

Assists with journal entry preparation, generates reports, manages invoice communication, and

provides administrative and bookkeeping support.

Other Duties

• Follows all applicable policies, federal and state laws, and East House compliance standards.

• Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and

documenting corrective actions.

Note: This job description may not cover all job duties and is subject to change without notice. Job

duties, responsibilities, and/or activities may change at any time with or without notice.

Qualifications

Required Education & Experience

• Associate degree in Accounting or Business Administration.

• Equivalent experience in lieu of education may be considered.

• Minimum of two (2) years’ relevant experience in Accounting, Billing, or other relevant

experience preferred.

Other Skills/Knowledge/Experience

• Proficient in basic accounting principles and PC use with strong data entry abilities.

Intermediate MS Excel proficiency as evidenced by the ability to perform all of the basic

functions as well as the ability to use workbooks, link data, create and edit charts, change

page orientation, add headers and footers, filter and sort lists, format and/or manipulate

data, insert rows, enter and sort data and produce graphs and charts.

• Prior experience in bookkeeping/administration, handling large datasets, managing finances,

and successfully performing tasks simultaneously desired.

• Able to manage multiple projects, maintain accuracy, and handle financial software

proficiently.

• Excellent time management, verbal and written communication, and organizational skills.

• Experience with general ledgers, analyzing financial data, and identifying cost-saving

opportunities.

• Competency in financial software like QuickBooks or Fund EZ, with strong math skills and

attention to detail.

• Proficient understanding of accounting practices, collaborating for financial health, and

supporting finance professionals.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.

• Represents the organization professionally and aligns with its mission.

• Performs work with integrity and in compliance with established processes, procedures,

and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.

Follows through on commitments; implements decisions that have been agreed upon.

• Maintains confidentiality with sensitive information.

• Acknowledges and learns from mistakes without blaming others.

• Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every

individual.

• Actively includes others in conversations and decision-making, fostering connections by

learning about others' interests, and celebrating achievements to make individuals feel

valued.

• Listening without judgment, communicating and interacting politely and civilly, and

acknowledging others' contributions to show appreciation and build trust.

• Offering help, encouraging collaboration, and creating safe spaces where everyone feels

comfortable sharing ideas and concerns

Working Conditions/Work Environment

Traditional office environment. Occasionally subjected to pressure due to time demands. May

have to travel to various program locations which may not be accessible for individuals with

reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is frequently required to sit,

talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or

perform light lifting (up to 25 lbs.), and occasional stair-climbing.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability