Library Customer Service and Program Support Officer

Library Customer Service and Program Support Officer

Permanent - Part Time – 14 hours per week
Band 4 - starting at $70,961.56 (pro-rata) + super
Wednesdays, Thursdays and one-in-two Saturday mornings

• Supportive and Friendly team environment where we value growth and development
• Hybrid/flexible working arrangements and an emphasis on work/life balance
• Work in a dynamic and collaborative environment  

Yarra Libraries is looking for an enthusiastic and highly organised individual with excellent customer service skills, confidence reading to children and their families, and a commitment to ensuring positive community outcomes. Key responsibilities include:

• Supporting the development and delivery of regular library services, programs and events (including one-to-one digital literacy sessions, early literacy programs and outreach activities)
• Providing exceptional customer service and proactively assisting members with library services and resources
• Supporting the day-to-day operations of our library branches (including shelving, circulation and collection maintenance as directed)

This role is primarily based at Richmond Library but is rostered to work across all five library branches and other service points as required.

Yarra City Council is an exciting organisation. We pride ourselves on our inclusive culture. We aim to make a positive impact in the lives of our staff and community. 

For further information see the position description or contact Lizzie Gilmour, Team Leader Children's and Youth Services on (03) 9426 5688.

 100251 100253 100583 100049 703686 - Library Customer Service and Program Support Officer - Position Description - (July 2025).pdf

Applications close on Friday 29 August 2025 at 11:55pm.  

In your application, please include your resume and a brief cover letter addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.