SEN NOC Supervisor

Position Title: SEN NOC Supervisor

Employee Classification: Systems Analyst,Ld

College/Division: Physical Science Laboratory

Department: 470563-PSL INFORMATION TECHNOLOGY

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  Commensurate with qualifications

Appointment Full-time Equivalency:  1.00

Exempt or Non-Exempt:  Exempt

Summary:  Join the PSL IT team as an SEN NOC Supervisor!

Classification Summary:
Under general supervision performs non-routine, complex work. Duties are those associated with a systems administrator or systems analyst with the addition of a leadership role. Plans, conducts, and may supervise assignments. Reviews progress and evaluates results. Participates in budget planning, implementation, and monitoring for purchase and maintenance of hardware and software. Designs and implements integrated hardware and software computer and information systems to meet organizational requirements. Makes recommendations to change procedures. May supervise and train subordinates.

Classification Standard Duties:
Maintains current knowledge of relevant state-of-the-art technology, equipment, and/or systems. Participates in budget planning, implementation, and monitoring for purchase and maintenance of hardware and software. Designs and implements integrated hardware and software computer and information systems to meet organizational requirements. Analyzes management needs regarding use of integrated data processing equipment or operations and processes. Plans, coordinates, and schedules investigations, feasibility studies and surveys, including economic evaluation of proposed and existing automatic data processing and machine applications. May supervise and train subordinates. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency
Required Education: Bachelor's degree in a related field.; Required Experience: Five (5) years of experience directly related to the standard duties as outlined.; Equivalency: None; Required Certification/License:

Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures. Knowledge of computer security procedures and protocol. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.; SKILLS:Skill in records maintenance, budget preparation and fiscal management. Skill in organizing resources and establishing priorities. Skills in team leadership and effective communication.; ABILITIES:Ability to provide technical guidance and leadership to professional personnel in area of expertise. Ability to develop and maintain effective working relationships with team members as well as higher-level staff and administrators. Ability to use independent judgment and initiative; organize and direct activities with organizational goals in mind.

Job Duties and Responsibilities
Oversees all NOC operations, including the helpdesk, network monitoring, and issue resolution for broadband services supporting K-12 schools across New Mexico. This includes supervising a team of technical staff and ensuring that NOC processes and protocols are optimized for efficient and reliable operations. The role requires a high level of technical expertise in networking, with responsibility for troubleshooting complex issues, managing escalations, and maintaining system uptime.
This position is instrumental in coordinating with the SEN SOC to ensure robust cybersecurity measures are in place across the network. The NOC Supervisor develops and implements policies, procedures, and strategies to enhance network performance, security, and reliability. The role also involves proactive monitoring and analysis to identify potential risks and optimize system performance.
Oversees the NOC budget, including procurement of hardware, software, and services necessary for operations. They perform strategic planning to align the NOC’s goals with SEN’s mission of providing reliable and secure broadband connectivity to New Mexico’s K-12 schools. The Supervisor exercises significant autonomy in decision-making, ensuring the NOC meets service level agreements and contractual obligations while maintaining close collaboration with the PSL IT Department Manager and other stakeholders.

Preferred Qualifications

 

Special Requirements of the Position
Must be US citizen.
The ability to obtain a government secret clearance within one year is required. Must maintain secret clearance throughout employment.
This position is subject to random drug testing in compliance with its drug-free workplace requirements.

Department Contact:  psl_hrs@psl.nmsu.edu

Contingent Upon Funding: Contingent upon external funding

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.