Business Operations Coordinator (Internal)

Job Summary/Basic Function:

This position manages day-to-day activities to ensure the department is running efficiently and meets the expectations and needs of customers and staff. Assists with the management/administrative aspects and has operational control of a range of projects. May work on assignments related to project development and management initiatives, internal operating procedures, business processes and policies.

This position is currently only open to regular, Boise State University, employees.

This position is not eligible for VISA Sponsorship.

Department Overview:

TRIO Upward Bound Program is housed in the beautiful Boise State University Campus. We serve first-generation, and low-income students with the intent to help them achieve their potential through one-on-one/group services that allow them to graduate high school, and enroll in a post-secondary education.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

● Responsible for various processes and liaison with other units such as Human Resources, research support, financials, data management and communication
● Directs customer service and support functions. Assists in performing all tasks necessary to achieve the organization's mission and help execute staff succession and growth plans. May lead efforts to recruit new employees with the goal of attracting and retaining qualified individuals. Manages quality assurance programs.
● Serves as liaison to other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.
● Manage financial operations, including maintaining financial records, processing purchase requisitions, travel authorizations, expense reimbursements, internal payments, and vendor contracts using systems such as Oracle Financial Cloud, Excel, and Smartsheet.
● Monitor, reconcile, and audit financial transactions (including procurement cards and fuel invoices), research and resolve discrepancies, determine appropriate cost allocations, and ensure accurate reporting in accordance with institutional guidelines.
● Assist with departmental budget development and monitoring, create ad hoc financial reports and data sets, and maintain financial journals, logs, and ledgers.
● Develop and deliver financial training for departmental staff and faculty on topics such as P-Card management, travel procedures, and campus financial policies (e.g., meals and refreshments).
● Contribute to a culture of continuous improvement by monitoring the effectiveness of existing business practices, recommending operational improvements, and tracking the performance of implemented solutions.
● Maintain and update Standard Operating Procedures (SOPs) and create user training materials to support consistency, compliance, and continuous process improvement.
● Communicate professionally and effectively with departmental staff, campus partners, and external vendors via email, chat, Zoom, and phone to support business operations.
● Perform other duties as needed.

Knowledge, Skills, Abilities:

● Ability to multitask and delegate.
● Excellent oral and written communication skills.
● Demonstrated ability to work well under pressure and with tight deadlines.
● Ability to perform a wide range of duties and tasks.
● Ability to interact effectively as a member of a team and work collaboratively with faculty and staff.

Minimum Qualifications:

Bachelor's Degree or equivalent experience.

Preferred Qualifications:

Masters Degree.
Bilingual in Spanish.

Salary and Benefits: Starting salary is $50,065.60 and commensurate with experience annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

Resume and Cover Letter.

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/