Description

Title: Senior Sales Manager

Location: Eaglewood Resort & Spa, Itasca, IL (on-site)

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

As a Senior Sales Manager, you will be responsible for actively identifying opportunities to support & maximize the effectiveness of activities designed to improve sales performance. The senior manager will perform and execute account development, as well as assist sales and marketing in the planning of various marketing opportunities to provide impactful and measurable strategies that achieve Arbor’s Key Performance Indicators.

Duties & Responsibilities:

Demonstrate a vast understanding of key hospitality industry performance measures by analyzing and identifying performance trends.
Collaborate with property & corporate leadership team to proactively find opportunities and deploy customized turn around strategies/resources that deliver results.
Assist with providing reporting and important information for use by property & corporate leadership team on an established cadence to measure effectiveness/impact of strategic support offered to identified markets and hotels.
Maintain and promote teamwork with effective and clear communication with existing property leaders and sales associate(s).
Participate in relevant workgroups to share ideas from sales team to influence future portfolio enhancements and offer guidance with operationalizing Arbor initiatives and supporting innovation across the organization.
Follow and track company cross-sell procedures.
Evaluate and drive participation in sales channels, market sales, event booking centers, electronic lead channels, etc.
Utilize various available tools to prospect new group account opportunities.
Work with the resort team members to build long-term, value-based customer relationships to earn repeat business.
Exhibit ability to sell complete meeting packages to include convention space, food & beverage, audio-visual, team building activities, and group room inventory.
Support the operational aspects of business booked (e.g., generating a proposal, writing contract, and customer correspondence).
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.

Requirements

Qualifications:

Bachelor’s Degree in related field preferred
Minimum of 5 years of progressive direct hotel sales experience required
Must know advanced sales processes as well as leading for results
Multi-brand sales experience and knowledge required
Knowledge of advanced sales strategies, yield management, and relationship building/maintenance
High degree of commercial awareness
Outstanding business sense and the ability to motivate and win others over (WOO)
A warm, people-oriented demeanor
A team-first attitude

Benefits:

Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees

Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.