At Ascend we’re all in the business of selling, installing, supporting and shipping our world class software.

A Bit about the Role:

Provide support to existing Independent Bike Shop (IBD) customers – 25%

• Complete support requests via phone & e-mail
• Review our regular system updates to maintain a working knowledge of our solutions
• Assist with the creation, review and maintenance of our training and support resources
• Product management & maintenance
• Hardware maintenance, replacement & updates

Provide support to the Trek retail network – 25%

• Complete support requests via phone & e-mail
• Product management & maintenance
• Training and Process development
• Hardware replacement & updates
• Inventory; pricing updates & product maintenance
• Marketing promotion changes

Expand the Ascend Australia customer base – 10%

• Gather sales prospects through available channels
• Conduct product demos to sales prospects and supply quotes
• Manage all new customer installations
• Set budgets

Provide support & drive key projects across all areas of the Trek Australia business – 40%

• Retail & Wholesale efficiency processes
• Inventory projects

What you will bring:

• Ideal candidates will have telephone-based customer service experience and excellent verbal and written communication skills
• Candidates should have a working knowledge of Ascend, Microsoft peer-to-peer networking, desktop operating systems, and Office programs
• Experience or an interest in general IT troubleshooting and SQL software would be beneficial
• Experience in retail and with retail management systems
• Some Project Management experience a plus
• Candidates must be available for occasional out of hours and weekend support work. They should also be available for occasional travel
• Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.

If this sounds like you put your hand up! For a confidential conversation reach out to HR. This role is a Canberra based role.