New Patient Scheduler

Description

We are growing! 

Our Williamsville, NY team is looking for a friendly, detail-oriented New Patient Scheduler to join us and help create an exceptional first experience for our patients!

Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options 

We offer an excellent benefit package: 

• Schedule is Monday through Friday 
• Generous Vacation and Sick time
• 11 Holidays
• Medical Insurance via Highmark Blue Cross Blue Shield
• HRA - employer funded
• Dental Insurance and Vision Insurance
• 401(k) with company match
• Company paid life insurance, options for LTD, Critical Illness, Accident

As a New Patient Scheduler, you will coordinate patient appointments, obtain medical records from outside our network, and perform other key administrative tasks — all to ensure a smooth and positive experience for every patient. 

 Responsibilities: 

• Register new patients 
• Answer patient questions and provide assistance and directions when necessary 
• Maintain confidentiality of all patient records 
• Work with providers/management to accommodate patients timely
• Maintain provider new patient blocks 
• Send new patient paperwork to all new patients 
• Scan/upload new patient charts upon scheduling 
• Manage new patients scheduling, rescheduling, cancellations, and no -show appointments appropriately as advised by providers 
• Obtain outside records for all new patients while working with outside doctors/hospitals when necessary 

Requirements

Education/Experience: 

• Must have customer service experience in an office, preferably with patients 
• Successful completion of an accredited medical office assistant education program; or 
• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or 
• High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.