Implementation Specialist

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

LOCATION: Remote 

POSITION: Implementation Specialist

 This role reports directly to the Director of Operations & Implementation and may receive directions from other Operations Managers as needed. The Implementation Specialist will collaborate closely with the Processing and IT teams, maintaining regular communication, addressing action items, and—when necessary—taking full ownership of the onboarding process to ensure timely and successful client implementation.

Position Overview:
 

The Implementation Specialist plays a critical role in ensuring a seamless transition for new healthcare clients to HealthMark Group’s

Release of Information and Form Completion services. 

This position focuses on two key objectives:

1. Guiding new clients through a successful onboarding process, ensuring their needs are met and exceeded expectations.
2. Managing the accurate input and ongoing maintenance of client data within HealthMark’ s MedRelease software.

Key Responsibilities

• Coordinate and manage the end-to-end onboarding process for new healthcare clients.
• Enter, verify, and maintain accurate client data within the MedRelease platform.
• Serve as a liaison between clients and internal teams to ensure smooth implementation experience.
• Partner with Processing and IT teams to resolve technical or process-related issues promptly.
• Track and meet strict deadlines to ensure timely client activation.
• Provide status updates and communicate progress to leadership and relevant stakeholders.
• Maintain a strong understanding of HealthMark’s service lines, processes, and technology to support client needs effectively.

Required Skills & Qualifications

• Strong interpersonal and relationship-building skills.
• Exceptional attention to detail and accuracy.
• Demonstrated ability to manage multiple projects simultaneously.
• Proven success by meeting strict deadlines in a fast-paced environment.
• Excellent problem-solving abilities with a proactive, solutions-focused approach.
• Effective verbal and written communication skills.
• Fast learner with the ability to adapt to evolving processes and technologies.
• Highly organized with strong time management skills.
• Collaborative team player with a commitment to client satisfaction.