Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

We are seeking a motivated and experienced Food and Beverage Supervisor to join our dynamic hospitality team at Elements Restaurant. This is a hands-on leadership role responsible for supervising daily restaurant and bar operations, delivering exceptional guest service, and ensuring a safe, efficient, and welcoming environment for patrons and staff.

Job Description

You will report directly to the Restaurant and Bar Manager and be accountable for maintaining high service standards, managing staff during shifts, and contributing to the financial and operational performance of the food and beverage outlets.

Responsibilities

Supervise daily operations of the restaurant, bar, and event spaces during your shift
Coordinate with the kitchen brigade and other departments to ensure timely and high-quality service
Lead and motivate a team to deliver outstanding guest experiences
Manage opening and closing procedures, stock control, and POS reconciliation
Support training, onboarding, and staff development in line with brand and service standards
Ensure accurate billing and cash handling in accordance with hotel policy

Qualifications

At least 6 months in a supervisory role in a food and beverage or hospitality setting
Strong knowledge of food and beverage operations, customer service, and staff supervision
Ability to multitask and handle service pressures in a fast-paced environment
Excellent interpersonal and communication skills
Must hold (or be eligible to obtain) a current Manager’s Certificate
Wage $31.52 per hour

Additional Information

Why work for Novotel, Queenstown?

· Staff meals provided while on shift

· Uniforms, washed and laundered daily.

· Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

· Work Your Way - Flexibility to ensure a work life balance!

· Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

· Accor's refer-a-friend bonus

· Accor's Parental Leave Scheme

· Access to our Employee Assistance Program

· Place of Employment will be Novotel Queenstown Lakeside

· Full Time 30 Hours

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Food & Beverage Supervisor

Accor