Customer Support Manager

Company Description

About Us

At Property Soar, we specialize in elevating the real estate experience for our clients through exceptional service, innovative solutions, and a dedication to excellence. Our mission is to create memorable experiences—whether it’s helping clients find their dream property, hosting impactful events, or building lasting relationships within the community. We value teamwork, creativity, and a passion for delivering results that truly make a difference.

Job Description

Job Description

We are seeking an experienced Customer Support Manager to lead our customer service operations. In this role, you will oversee a team dedicated to providing top-tier support, ensuring client satisfaction, and maintaining our high service standards. You will be responsible for developing customer service strategies, managing daily operations, and fostering a positive and productive environment for both clients and team members.

Responsibilities

• Lead, mentor, and develop the customer support team to achieve performance targets.

• Design and implement customer service policies and procedures.

• Monitor customer inquiries and ensure timely, accurate responses.

• Resolve escalated issues and maintain strong client relationships.

• Analyze customer feedback and provide recommendations for improvement.

• Collaborate with other departments to enhance the client experience.

• Prepare reports on team performance and service metrics.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or related field (preferred).

• Minimum of 3 years in a customer service management role.

• Strong leadership, communication, and problem-solving skills.

• Proven ability to manage and motivate a team.

• Proficiency in CRM systems and customer service software.

• Excellent organizational skills and attention to detail.

Additional Information

Benefits

• Competitive salary within the range of $63,000 – $69,000.

• Opportunities for professional growth and advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.

• Full-time, Monday to Friday schedule.