Group Solution Manager - Commerce & Customer Experience

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Work with a supportive team
• Love what you do and leave your mark
• A pivotal role within the Data & Digital function

Are you a strategic technology leader with a passion for building world-class digital experiences? Endeavour Group is searching for a Group Solution Manager to lead the technology strategy for our Commerce and Customer Experience platforms.

In this pivotal role, you will be responsible for the entire customer journey, from the moment a customer starts their search to the final delivery of their order. You'll own the technical product strategy and roadmap for our customer experience domain, collaborating with business partners and technical teams to deliver innovative, cost-effective, and high-quality solutions across digital and in-store channels.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Technology Strategy & Planning: Own the technology roadmap for the Commerce/Customer Experience domain. You will partner with Enterprise Architecture to guide technical decisions, assess emerging technologies, and ensure our platforms deliver a best-in-class digital experience.

• Delivery Enablement: Collaborate with Tribe Leads, Product Managers, and various teams to translate business needs into actionable plans. You will provide technical leadership, manage relationships with external partners, and ensure our end-to-end technology stack is seamless.

• Leadership & Influence: You will be a key influencer, leading and mentoring delivery squads and fostering a culture of innovation. You will also be a core member of the IT Extended Leadership Team, contributing to our overall technology direction.

Qualifications

Now let’s talk about you: 

• Extensive experience (7-10+ years) in technology management, particularly with large-scale, complex projects.
• Deep expertise with Salesforce Commerce Cloud, mobile applications (iOS & Android), web/front-end technologies, and digital asset management platforms.
• Solid understanding of Agile and Scrum methodologies.
• Experience with CMS, SEO, Search & Browse technologies, and back-end core systems.
• A proven ability to think strategically, influence stakeholders at all levels, and navigate a highly matrixed organization.
• Experience in the retail industry, especially multi-channel environments, is highly desirable.
• If you are a self-motivated, passionate leader who is comfortable with ambiguity and loves to challenge the status quo, we want to hear from you. Come help us deliver a world-class digital experience to our customers.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup