IT Manager

About the Position 

We’re seeking an IT Manager to support a large, transit infrastructure program. You’ll play a vital role in maintaining the stability and performance of business-critical systems, including internal platforms and client-facing websites. Serving as the primary point of contact for day-to-day program technology needs, this position delivers hands-on support to end users while also overseeing the resolution of complex hardware, software, and network issues. The IT Manager escalates or coordinates with external partners when necessary, ensuring prompt issue resolution across the organization. This role serves as a subject matter expert in key technologies and stays current on emerging tools, standards, and best practices in IT service delivery specific to large transit infrastructure programs. The IT Manager actively identifies areas for operational improvement and guides the implementation of practical, forward-thinking solutions. A strong focus on reliability, responsiveness, and user experience is essential to success in this role. 

This is a long-term, full-time, on-site position located in Manhattan, NY.  

Responsibilities may include, but are not limited to, the following: 

• Accountable for ensuring the smooth operation of all business applications including but not limited to both internal and external websites. 
• Oversee the implementation of new software and technologies including database maintenance and performance.  
• Diagnose and resolve complex to advanced hardware, software and network issues. 
• Prioritize work across teams and the department to ensure the needs of the business are met. 
• Collaborate across teams to help resolve integration issues or implement cross functional initiatives. 
• Organize and facilitate office move logistics, according to IT standards practices and procedures. 
• Provide frontline end-user support on a daily basis. 
• Anticipate related issues and advise end-users on appropriate actions.  
• Use advanced knowledge of systems and support to develop recommendations for continuous improvement. 
• Responsible for the reporting of incidents, problem management and metrics. 
• Act as liaison between IT, Operations, and Developers as appropriate to resolve issues and implement solutions; ensure accountability and drive results. 
• Partner with the business and office to solve issues and remove barriers to productivity. 
• Assist leadership teams with analyzing IT asset portfolio and provide guidance around technology usage and optimization.  
• Provide status reports on utilization, system performance and other related matters.  

Attributes 

• Excellent written and verbal communication, problem solving, and interpersonal skills. 
• Excellent multi-tasking and organizational skills. 
• Collaborative mindset that fosters teamwork, trust, and positive relationships. 
• Natural curiosity, problem-solving abilities, and a passion for continuous improvement. 

Minimum Qualifications 

• Bachelor’s degree in computer science, information technology, or related field, or equivalent combination of education and experience. 
• 8+ years' of progressive IT leadership experience in large-scale construction projects, preferably on complex rail transit infrastructure programs. 
• Demonstrates a proactive approach to problem-solving and takes action to resolve issues quickly and effectively. 
• Anticipates potential problems and takes steps to prevent them from occurring. 
• Experience operating in a fast-paced organizations while handling multiple projects simultaneously.  
• Experience with industry standard project and construction management software (e.g., Primavera P6, TILOS, MS Project, Bluebeam, RSMeans, etc.)   
• Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.) 

Preferred Qualifications 

• Master's degree in computer science or information technology.   
• 12+ years' of progressive IT leadership experience in large-scale construction projects, preferably on complex rail transit infrastructure programs. 
• Relevant industry certifications. 

Compensation Details 

The salary range listed for this role is $118k-$160k/year ($57-$77/hour). The final salary offered will be based on multiple factors and thoughtfully aligned with each candidate’s level of experience, breadth of skills, total education achieved, certifications/licenses that have been obtained, geographic location, etc. 

Just LOOK at the Benefits We Offer!  

• Unlimited flexible time off  
• Paid holidays  
• Paid parental leave  
• Health, dental, and vision insurance  
• Flexible spending accounts (healthcare and dependent or elder care)  
• Long-term disability insurance  
• Short-term disability insurance  
• Life insurance and accidental death and dismemberment 
• 401(k) plan with guaranteed employer contribution  
• Formal career planning and development program  
• $2,500 annually toward professional development  
• Wellness program with monthly wellness stipend  
• Company cell phone or cell phone plan reimbursement  
• Free personalized meal planning and nutrition support with a registered dietitian  
• Free personal financial planning services  
• Employee assistance program  
• Employee discounts  
• Employee referral bonus  

Specific plan details and coverage for each benefit noted above will be provided upon offer. #IN-LNJS 

Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.

Please email hiring@luster.com for accommodations necessary to complete the application process.