Customer Service Officer

Company Description

A unique grouping of diverse retailers, best in class dining destination for local and tourist and world class hotels all under one roof. 
Relax on an open and airy terrace, and soak in an unparalleled riverside atmosphere at the new meeting spot in town.

Job Description

• Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications.
• Reply to, create, manage and proceed emails, live chat, and phone communications to and from customers.
• Support customers re order processing via chat, email and telephone and create sale opportunities
• Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutions.
• Partner with the organizations operations & buying team and recommend service enhancements, changes, and corrections.
• Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
• Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
• Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
• Address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention

Qualifications

• Bachelor ‘s degree in Marketing , Business Administration or any related field
• Minimum 2 years of experience in customer service, merchandising, product management
• High level of accuracy and detail oriented
• Excellent knowledge of MS Office (Word & Excel)
• Excellent organizational and multi-tasking skills
• Outstanding communication and interpersonal abilities