Purchasing specialist call center agent

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! 

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

What we offer:​

• A full-time, permanent position
• A competitive wage starting at $20/hr + commission
• Vacation, benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environment that is also a lot of fun!

Job Description

We are currently looking for motivated individuals to join our call center team located in Laval, Quebec. As a call center agent specialized in purchasing, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service. 

What you’re responsible for: 

• Answering incoming calls related to the purchase of used vehicles
• Understanding the specific needs of our customers and offering personalized solutions
• Highlighting our unique business model and sustainability benefits
• Negotiating and concluding the purchase of cars, keeping in mind purchasing objectives and customer satisfaction
• Following up on pending customer requests related to sales and purchase

Qualifications

To join our team: 

• You are bilingual in French and English (required)
• You have previous call center experience (1 year)
• You have excellent negotiation and persuasion skills
• You have excellent customer service and communication skills
• You have the ability to multi-task in a fast-paced environment