Junior Technical Customer Success Specialist (Night Shift)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 
What’s in store for you:Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Your day-to-day:

• Be the main point of contact between the company and B2B customers.
• Collect relevant information from our users and internal databases and verify it.
• Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
• Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
• Work alongside techies to understand IT business logic.
• Partner with our customers to effectively resolve issues through online chat and email.

Your skills & experience:

• Proven experience in customer support or related roles;
• Fluency in English;
• Ability to work full-time during night shift (1:00 AM - 9:00 AM) in a rotating schedule;
• Quick reaction and concentration, empathy and love for helping people;
• Motivated, ambitious, self-learner, independent;
• Tech-savvy personality and problem-solver attitude.

Nice to have:
• Experience with Proxies/VPNs or similar products.

Don't hesitate to apply even if you missed some of the criteria.

Salary and benefits:

• Gross salary 1200 - 1700 EUR/month (night hours are compensated extra). Keep in mind that we are open to discuss a different salary based on your skills and competences.

To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

Up for the challenge? Let’s talk!