Veterinary Office Manager

VCA Veterinary Emergency Service & Veterinary Specialty Center is seeking an experienced veterinary client service professional to join our leadership team as Office Manager. This position oversees the dedicated customer service teams at our Madison, Middleton, and Janesville hospitals. The role of the Office Manager is vital to the daily operation of our hospitals, and will be responsible for (but not limited to) the following:

• Interview, hire, and train customer service associates
• Manage associate schedules and fulfill emergent staffing needs
• Performance reviews for our customer service teams
• Education and development of customer service associates
• Employee relations and communications
• Payroll calculations, goal calculations, time clock maintenance
• Organize and conduct customer service meetings
• Communicate effectively and routinely with the Hospital Director to discuss, evaluate, and plan for the welfare of the practice
• Check transactions for accuracy and missed services through regular audits
• Serve as an escalation point for client questions and concerns
• Serve as a contributing member on our hospitals leadership team

The ideal candidate should have a strong background in customer service, as well as, managing staff. Nights and weekends are required for this position.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.