Sales Support Specialist

Air Liquide Bulgaria has been on the domestic market since 1999 and is a countrywide recognised gas producer and supplier of technologies, services and gases for the food industry, large industries, healthcare and environment. Air Liquide Bulgaria has a team of 95 employees serving industrial customers.

 

How will you CONTRIBUTE and GROW?

 

The primary objective of this role is to ensure the reliability of data and processes, while also providing comprehensive support to sales representatives, thereby optimizing their time.
The main responsibilities of the Sales Support Specialist include customer master data management, providing direct support to the sales team, and conducting data analysis. Additionally, the Sales Support Specialist may engage with customers and undertake essential administrative duties.

 

Contract Administration

• Contract Preparation and Distribution: Prepare and send sales contracts to customers for signature, collaborating with sales to ensure accuracy.
• Signature Follow-up: Proactively follow up with customers to ensure timely return of signed contracts, minimizing delays.
• Data Input and System Updates: Accurately input contractual data into ERP and CRM systems for customer registration and master data updates.
• Internal Contract Management: Ensure contracts are signed by both parties and stored in accessible folders for auditing and compliance.
• Proactive Communication: Maintain clear and timely communication with sales, customers, and internal departments to ensure smooth operations and positive relationships.

New Customer Registration

• New customer registration begins with a signed contract. This critical process involves proper master data checks to accurately input all customer information (legal name, address, tax IDs, banking, contacts) into our systems. Accurate data is essential for financial transactions, communications, and operations
• Both master data and due diligence insights are vital for this process.
   

Sales Support

• Daily Sales Inquiry Support: Provide prompt and accurate support to sales representatives and agents by addressing their daily inquiries concerning customer master data, ensuring all information is up-to-date and accessible. Additionally, clarify and explain contractual and other conditions to facilitate smooth sales operations and customer interactions.
• Bonus & Sales Commission:
  Take active role in the end-to-end calculation process for bonuses and sales commissions for sales representatives and agents. This involves analyzing sales data, comparing actual performance against predefined sales targets, and cross-referencing all information with existing contractual agreements to ensure fair and precise compensation.
• Price increase: proactively take part in price increase campaigns, collaborate with sales and communicate with customers contractual price changes.

Master Data management

• Proactive Data Maintenance: Regularly review and verify data accuracy.
• Prompt Update Implementation: Quickly reflect changes in both ERP and CRM.
• Validation and Verification: Ensure data integrity through automated and manual checks.
• Data Cleansing Initiatives: Periodically remove duplicates and correct errors.
• Change Management and Audit Trails: Establish clear authorization and maintain audit logs for accountability.
• System Synchronization: Ensure seamless data flow between ERP and CRM for a unified view.

Business Analysis

• Sales Representative Activity Monitoring: CRM tracks activity, opportunities, and engagement.
• Performance Reporting: Generate qualitative and quantitative reports on sales rep performance, analyzing sales funnel and closed projects. Share insights with management for strategic decisions.
• New Customer Monitoring, Reporting, and Administration

​Customer Communication

• Manage routine responsibilities and specific customer requests with equal proficiency.
• Communicate with clarity and conciseness, both verbally and in written correspondence.
• Actively listen to accurately address and resolve customer requirements.

 

Are you a MATCH?

 

Education: university degree in Business Administration, Economics, etc.

Experience: 2+ years in a similar job

Languages: Fluent Bulgarian and English

Knowledge and Knowhow Specific to the Job

• Familiar with ERP and CRM environments.
• Experience in the area of customer service, sales support, customer communication.
• Experience in field of Business analysis.

Management and Behaviour Skills

• Prioritize internal and external customer needs through active listening, proactive anticipation, and exceptional service.
• Communicate complex information clearly, both verbally and in writing, to diverse audiences.
• Deliver compelling presentations confidently.
• Collaborate effectively with the other teams.
• Manage time and resources efficiently.
• Take initiative to improve processes and address challenges.
• Process requests accurately.
• Provide clear, empathetic feedback to internal and external customer.
• Solve problems by analyzing situations, identifying root causes, developing innovative solutions, and collaborating across departments.

#LI-JW1      

 

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.