At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Overview:

As a Tech Rx In-Office Support Specialist, you will serve as a frontline resource, providing on-site technical support for CVS Health colleagues. We are seeking a skilled and customer-focused Windows and Mac Support Technician to join our team. This role involves troubleshooting hardware and software issues, assisting with device deployments, and ensuring efficient IT operations in the office.

The ideal candidate has experience supporting both Windows and macOS environments and excels at timely issue resolution and exceptional customer service. Responsibilities include addressing password resets, software upgrade failures, broken devices, and operating directory (OD) problems, while maintaining a clean and organized workspace.

Key Responsibilities:

Password resets for various platforms and systems
Operating system upgrade failures (Windows and macOS)
Hardware and peripheral issues including broken or unresponsive devices
OD (Operating Directory) issues, including access, syncing, or authentication problems
Provide Tier 1 and Tier 2 technical support via help desk software, email, phone, or in-person.
Provide in-person technical support for desktops, laptops, and mobile devices (Windows, macOS, iPhones, iPads).
Diagnose and resolve hardware and software problems efficiently.
Support device deployments, configurations, and user onboarding.
Escalate complex issues to the appropriate teams as needed.
Support end-user software installations, updates, and license management.
Assist with onboarding/offboarding tasks such as device setup and user account provisioning.
Accurately document issues, resolutions, and follow-up steps in the ticketing system.
Manage device returns, refresh projects, and upgrades.
Ensure timely assistance, being punctual and reliable.
Work effectively in a team environment, sharing knowledge and collaborating with colleagues.
Multi-task in high-demand situations, assisting multiple users when necessary.
Acknowledge and engage users waiting for support, creating a comfortable and professional workspace.
Maintain a clean and organized work area to enhance productivity.

Qualifications:

Experience in desktop support, IT helpdesk, or related technical roles.
Excellent problem-solving, communication and customer service skills.
Ability to work independently and in a team setting.
Organized, detail-oriented, and capable of handling multiple tasks efficiently.
Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems
Strong understanding of:
- Windows 10/11 and macOS troubleshooting
- Active Directory and/or Azure AD
- Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji

Required Qualifications:

3+ years of technical support experience in an IT environment. -
3+ years of proven experience with Windows operating systems, Microsoft Office Suite, Networking/VPN, Active Directory, and Multi-Factor Authentication (MFA).

Preferred Qualifications:

CompTIA certifications and Experience with Macs are preferred but not required.
Education: - Verifiable High School diploma or GED is required. - Bachelor’s degree preferred but not required.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$22.59 - $49.04

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.