Senior Claims Examiner, Travel & Accident

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

The Senior Claims Examiner will adjudicate all aspects of Travel/Accident and Health claims within stated authority. Interface with assistance provider. Handle subrogation and coordination of benefits. Field and respond to claims-related calls, emails and other correspondence from insureds, providers and accounts.

Responsibilities

• Adjudicate all aspects of travel claims within stated authority with a high degree of accuracy
• Interface with assistance providers
• Handle subrogation and coordination of benefits
• Field and respond to claims-related calls, emails and other correspondence from insureds, providers and accounts
• Coordinate with Legal for complaints, appeals, DOI/BBB complaints
• Conduct peer audits
• Mentor Claims Examiners

Experience & Required skills

• 7 + years of claims experience in the Travel, Accident and Health or Medical claims fields
• Experience processing claims in relevant lines of business
• Experience working with claims systems
• Demonstrated ability to analyze, organize and present information
• Exceptional time management skills
• Strong verbal, written communication and organizational skills
• Strong evaluation and negotiation skills
• Strong problem solving and analytical skills
• Demonstrated ability to multi-task and handle high pressure situations
• Demonstrated ability to take part in active strategic discussions

Education

• Bachelor's degree

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$71,900 - $85,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

For Colorado Applicants - The deadline to submit your application is:

August 12, 2025

14400 Arch Insurance Group Inc.