Global Operations Specialist and Process Lead

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Global Deal Center (GDC) provides to HPE sales global deal support via 1-to-1 advisory and encompasses OEM operational activities, processes, tools, expertise.
More specifically the OEM & Indirect Ops team is responsible for providing support to global OEM and Channel Partners by facilitating operationally the registration process and quotation process under the Cross Border program.
The Global Operations Specialist and Process Lead resource provide a single and unique interface to those global customers and is responsible for facilitating and executing those operational processes via case management and also process management.

MAIN RESPONSABILITIES:

The Global Operations Specialist and Process Lead is responsible for:

Managing operational requests based on all OEM& Indirect Channel processes (registration, quoting)
Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.
Escalation management for customer’s escalations.
Ability to follow/understand rules of engagement and feed all tools and trackers as expected
Proactively addressing any process inconsistency / improvement topics during team meetings
Monitoring generic and individual mailboxes according to the established operational discipline.
Responsible for updating, verifying, applying registration & quotation processes and related documentation
Build relationship with other functions and organizations to resolve difficulties related to listing operations for OEMs within the regions / geographies, but also outside the assigned regions.
Support the team in managing the listing activities for OEM&Channel customers through training and guidance sessions on processes and systems.
Ability to support on all the activities under the Global Deal Centre when applicable.
Work together with other process leads to continuously improve the OEM &Indirect Channel processes (Evaluating knowledge gaps and associated steps to close them – identify subjects for improvements)
Managing the reporting and metrics for registration & quotation activities.
Willingness to develop within role through extra activities - Support the team in managing activities on top of the primary focus

JOB REQUIREMENTS:

(Knowledge, skills, experience)

Bachelor’s /graduate degree
Fluency in written and spoken English
Follows established guidelines and interprets policies
Active Listening
Analytical Skills
Questioning skills
Problem solving skills
Knowledge of GO business processes
Technical knowledge
Adaptability skills
Attention to quality
Multitasking
Flexibility, fast learner, very well-organized person, able to meet strict deadlines
High level of professional competence
Ability to work across multiple time zones, regions and flexibility in work schedule
Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
Understanding of multinational/global customers specifics (billing model, approvals)
Advanced Communication skills
Ability to manage documentation, process updates
Data consolidation, metrics ability
Project Management skills

COMPETENCY REQUIREMENTS:

1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
Facilitation skills
Pro-actively identifying training opportunities
Continuous development through relevant assignments
Responding constructively to others' ideas and suggestions
Actively seeking new ways of working to improve productivity
Team Spirit
Embracing change
Speedy and effective resolution of customer issues and complaints
Taking personal responsibility for the quality and content of your work
Demonstrates Global & Cultural Awareness & Mindset
Strong team player
Personal and professional independence
Proactive thinking
Ability to structure and apply basic organizational skills to manage daily operational issues
Customer focus, client understanding

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Sales Operations

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.